Hope everyone is having a safe and happy Thanksgiving Day 🙂
Can anyone please advise me which on which to use of the three (3) INR escalation deadlines ebay has given me?
I paid 10 days ago, Expedited USPS Priority 2-3 day delivery (tracking included), plus of course the 2 days sellers handling time.
There's been no tracking number uploaded (and I do understand not all sellers provide buyers that courtesy, so I've waited). But this means I can't tell if my item ever shipped, plus I'm having a difficult time contacting my seller through the usual routes. If not for that one pre-sale reply in my messages, I couldn't have contacted the seller at all, that is what concerns me most -- a little lateness is no big deal, and with a word of assurance from the seller that it shipped (or even just a wordlessly uploaded tracking number in reply) would ordinarily suffice.
Using the drop-down menu to use "Contact Seller" with a question nets a red flag screen "message cannot be sent at this time." Every time.
So then I tried doing the copy/paste quickie message input method, just in case my send window simply timed out, but that failed as well. Every time.
So then I tried Advanced Search / find a member contact information; this also was denied. My request for contact information meets the requirements, so I don't know what's going on with that, either. My repeat requests fail. Every time.
I used the single pre-sale message from the seller as a way to send them messages about my after-sale concern. (I'd asked about packaging and shipping methods. The seller replied to my pre-sale inquiry enthusiastically, so this total silence and apparent lack of any action on his part afterwards is concerning.) Ordinarily, I would be fine with no after-sale communications.
But I haven't received my item, have no way to determine if it shipped.
After some days of "back channel" messages sent through pre-sale correspondence with no reply or tracking data forthcoming, I opened an INR request.
My problem is this: ebay's Resolution center screen stated Dec. 1 as the first day to escalate the case. Ebay messaging through inbox stated Dec. 4. Ebay summary page notation near the item in purchase history gives yet another date, Dec. 3rd, I think.
Which date am I supposed to use? I really don't expect a reply from the seller, in fact, I have a serious concern that he may be out of commission in some way, contrasting his current silence with his universally good feedback and very courteous pre-sale reply to me before. I think he's probably a very good seller, but he's not responding, I can't get alternate contact information out of ebay's Advance Search, and there's no item and no tracking info.
