Buyers refuses tracking, and item gets lost in transit. who is responsible for the loss ?

[lambarcl]

When a buyer refuses to put tracking on an item ,then the item gets lost,who is responsible for the loss of the item .?

[weaversofspeech]

the seller

tracking is for the sellers benefit  in case the item is lost or damaged

[femmefan1946 · Accepted solution]

The seller is responsible for getting the purchase to the buyer. EBay and Paypal, in cases of dispute, will demand that the seller provide proof of delivery.

(Which is not quite the same as tracking. But that's a quibble.)

In future, since you seem to have been stung by this.

Don't offer multiple shipping services.

Choose one that offers the most effective combination of speed, price, and confirmed delivery.

For example, it is NEVER a good idea to ship overseas by Surface. It may be cheaper, but your buyer will get impatient and demand a refund before the three months that Surface shipping can take.

If you can't afford to lose the item and the payment, use Confirmed Delivery, no matter what the price will be.

If your buyer can't afford that, he doesn't have to buy it. Someone else will.

And

A buyer who demands a non-tracked service is planning to scam you. (And his mother isn't sick, and his dog ddin;t die, and he isn't a veteran. You'll get sob stories.)

Offer those bidders a chance to cancel the transaction. If they do not agree and do not pay, go to the Resolution Centre  and open an Unpaid Item Dispute. 

If you are uncomfortable with a buyer who does not want tracking, but pays for the item, you are permitted to upgrade the shipping to a Confirmed Delivery service and pay the difference yourself.

Your buyer won't be able to claim non-delivery.

If he claims damage (Item Not As Described) you can demand a return before refund.

And remember, no returns does not mean no refunds.

And after all that.

Most buyers are honest. Most transactions go fine.

Be clear and firm about your terms of sale. They are there to protect you.

[momcqueen]

Was this an item you sold as a seller? Or an item being returned to the seller (you) by the buyer for a refund?

In the former, it's the seller who calls the shots. If your buyer doesn't want to pay for tracking, tough nuts. Don't ship without tracking because it will get 'lost' and, for future reference, any potential buyer who balks at the cost of shipping is not worth having. Any potential buyer who asks you specifically to ship without tracking is more likely testing the waters to see how schooled on the system you are and how much of a fuss you might put up when your item disappears in transit. 

Things do legitimately get lost in the mail.... less than one per cent of the time. 

Tracking is your insurance. Don't ship anything via domestic lettermail of by Small Packets of Light Packets that you cannot afford to eventually replace or give away.

If this is an item being returned, the buyer MUST ship with tracking. The shoe is then on the other foot and, if they want a refund, they have to demonstrate via ebay or paypal with tracking that you got it back.