Where do I find a contact to send an e mail to ebay Customer Support

nernest
Community Member

I have made an error on the invoice I produced for a recent sale.   I inadvertently put the Total $15 on the wrong line and did not realise that this had increased the shown total to an incorrect total of $30.     The buyer cannot complete payment as when she goes to pay the correct amount of $15 it refuses and asks for the $30.     I cannot find where to go to seek ebay help

Message 1 of 3
latest reply
2 REPLIES 2

Where do I find a contact to send an e mail to ebay Customer Support

You can send new invoice. On you your personal ebay page, find SOLD items, each item has #, price, Paid Date, etc, look for the  last tab "Action" usually said "Sell Similar" there is drop down menu, find "Send Revised Invoice"

 

Sending invoices - Help Page

 

http://pages.ebay.ca/help/pay/checkout-invoices.html

 

OR you can call ebay costumer service, top right corner "Help & Contact"

and they don't have option for emails.

Message 2 of 3
latest reply

Where do I find a contact to send an e mail to ebay Customer Support

 

And DON'T hit Recalculate.

Message 3 of 3
latest reply