on 08-09-2017 06:35 PM
why seller is responsible if buyer does not received an item while its clearly says in seller add upgrade shipping to register track package.
08-09-2017 07:26 PM - edited 08-09-2017 07:27 PM
why seller is responsible if buyer does not received an item while its clearly says in seller ad upgrade shipping to register track package.
Because that's the minimum standard for eBay sellers -- no matter what your listing says, the seller is responsible for Items-Not-Received.
It's to prevent sellers from selling an item but not shipping it.
08-09-2017 08:44 PM - edited 08-09-2017 08:46 PM
I noticed in one of your listings (I didn't look at all of them) the following:
"what you will get
10 coins of 2017 toonies glow in dark
To me, that says that I will get 10 toonies WITH tracked shipping. Later in the listing, you state you ship Lettermail with the option to upgrade to tracked shipping. The contradiction is confusing and is where problems may start. Not all buyers read the descriptions, and of those that do, not all of them will read through everything.
If you want to offer tracked options, set up your listings so buyers can choose the option when they checkout. Most won't (especially when they see the difference in costs), but at least the option is there to choose instead of having to go out of their way to contact you about it before they buy.
Also, stating in your listing that a buyer is bound by your terms and conditions means nil. We are bound by eBay's terms and conditions, and their Money Back Guarantee trumps what you have in your listing. "No returns" does not mean "no refunds".
Edit: oops...look's like mjwl and I were typing at the same time. Oh, and also, ALL CAPS can be considered yelling and may be harder to read for some, especially in large blocks of text. More spacing may help.
on 08-09-2017 08:43 PM
The following is meaningless:
"BUYERS ARE RESPONSIBLE FOR LOSS ITEMS IF THEY SELECT A LETTER POST, SELLER WILL NOT TAKE ANY RESPONSIBLITY.
TRACK SHIPPING OPTION AVAILABLE
PURCHASING AN ITEM IS AGREEMENT TO ABOVE TERMS AND CONDITIONS."
You cannot set your own terms for sale in this respect, you must follow ebay's terms. You would be wise to remove this text passage from your listings before shoppers report you for contravening the seller's user agreement. At best, buyers will avoid you; at worst, ebay may sanction you.
Adding insult to injury, you put the onus on the buyer to 'choose the right thing and buy a tracked service or suffer the consequences' but don't even offer it as a shipping option in the listing. So how is the buyer supposed to choose it?
p.s. Spelling counts.
on 08-09-2017 07:34 PM
The buyer pays* for prompt and secure delivery.
The seller is responsible for delivery because he chooses the shipping service.
If the seller chooses not to use Confirmation of Delivery, that is his choice and if the item is not delivered (or cannot be proven to be delivered) he takes responsibility.
If the shipment is not delivered or is damaged in transit, the seller is responsible to the buyer.
However, the sub-contracted shipper (Canada Post, UPS, CanPar) is responsible to the seller who employed him.
*Even with Free Shipping, where in actuality, the cost of shipping is included in the selling price. TANSTAAFL
08-09-2017 07:23 PM - edited 08-09-2017 07:24 PM
Shipping with a Tracking Number is a Seller Protection.
If the Buyer opens a "item not received" claim and the Seller cannot provide "confirmation of delivery" then the Buyer will refunded for the transaction regardless of what option they chose for shipping. .
on 08-10-2017 03:38 AM
Call me a cynic, but as a seller, I would never offer "upgrade shipping to register track package".
I stipulate S&H terms in my listings accordingly.
As a buyer, I want to pay as little for S&H as possible.
I have paid for registered, but only because that was the only shipping option for an item I really wanted.
I have been offered the option, but have declined.
It is not my responsibility to ensure my purchases are received, it it the seller's.