Shippo Central

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Shippo Webinar Replay

Thanks to those who were able to attend! The Shippo team was really pleased with the turn out and is looking forward to doing more engagement with us in general. For anyone interested in a replay of the meeting it's on YouTube here: https://www.youtu...

This board is closed from further replies

Due to lack of activity this board has been closed from further replies. Please visit our Discussion Boards category to see the currently active boards and join the conversation there!

Managed Sales No Longer Allow Sellers To Ship UPS

A downside that I became aware of using eBay managed sale is that I can no longer ship UPS through PayPal since having been forced to use eBay Shippo. If PayPal could offer UPS why can't Shipo? Prior to this shift over I was able to ship by CanadaPos...

Shippo linked to one account only

Ran into a snag with shipping. Account #1 is linked to shippo and not on managed payments. Account #2 is on managed payments it hasnt been a problem since it's a Lettermail acoount. Now I had someone buy a stack of movies going to the U.S I needed to...

Resolved! Shipping to the US via Shippo

Hi All, I'm just dipping my toe in the water by including the US in my listings and my first sale has been a bit confusing so before I open up my other items I thought I would ask here. So I made a sale to the US and went to Shippo to print out my la...

Shippo still not working for me

My orders are still not showing up in shippo. the last order that showed up was on Dec 19. Since then I have had several sales and none of them are showing on the orders page. Some of the sales are to USA, and I need to ship via Small Packet. I suppo...

Shippos new interface, Oct 13, thoughts?

Woke up yesterday to the 'new improved shippo', My thoughts so far1) Selects wrong default shipping option 100% of the time (selects regular instead of expedited)2) Refund option no longer an option past one day3) Reprints no longer available past on...

All good things come to an end

Just got an email from Shopsurance, officially notifying me that I'm "excluded from shipping insurance coverage issued by Shipsurance or a Shipsurance Insurance Services partner".eBay said they have no power over them, so you're on your own.Shippo mo...

Can't even print label with Shippo now...

This is the error I encountered today: 1 label could not be purchased:To pay by credit card, a default payment card must be indicated on your Canada Post online profile. Please ensure an active card is stored as the default. Contract shippers may use...

SHIPPO PROBLEM AND OVERALL INCOMPETENCE

Has any one else notice that Shippo overcharges? The label said one amount but I was charged two amounts. When I contacted someone in Shippo and I asked about the second charge on my cc I was told by Shippo that "I wasnt using shippo to ship because ...

SHIPPO do you save money ,

How's SHIPPO do you save money , is it worth using , I don't have a store so I don't ship a lot.

Shippo Suddenly Not Able to Generate Labels

This morning a customer placed an order and I went to Shippo to create my shipping label and got several strange errors. "Couldn't generate rates", "Platform not authorized", "Shippo's DHL express master account doesn't support shipments from outside...

Shippo Discount vs Canada Post

I just started selling again, I noticed this "shippo" thing popped up offering a discount on shipping if I print my own label. I was thinking of signing up. The real question is, if I am sending a tracked parcel to the USA and getting a 5% discount f...

Lost in Shippoland

Is it just me? ca went to Seller Hub on Thursday, suddenly, when trying to print shipping labls via Shippo, I get "Our server is down" from eBaydotca. I cannot access Shippo through ca. Do an end around and go directly into Shippo, and an order from ...

Shippo is giving me crazy errors, New account for shippo

Like this- You cannot mail on behalf of the requested customer.- There is a mismatch between the endpoints and the authorization. Please ensure production keys are used with production endpoints and development keys are used with development endpoint...

Shippo eBay auth token expired leading to weird issues

I tried to create a new shipping label earlier, but eBay kept redirecting me to something that looked like the Shippo new account page. As someone with an existing account, I knew to look under the existing menu items in Shippo and I saw that the eBa...

Resolved! HS and Tariff Codes

Hi - recently started selling to the US and in Shippo although it's not required I wanted to fill in the tariff code. So for example I sold some CD's and used this site: https://www.canadapost.ca/cpotools/apps/wtz/business/findHsCode?execution=e1s1It...

Resolved! Shippo taking money from my paypal for miscellaneous services

Hi - I don't understand this. I have not gotten any discount from Shippo on my last couple of shipping labels. It was the full quoted price that I paid (when I listed the item -that shipping estimate price on the form). No discount. Today I have not ...

Shippo converting CAD to USD

I am done with you guys. I didn't know all this time ya been ripping off ppl. You took out Paypal option cuz it would not make money for you. What you are doing is illegal. E[smeep]legal. ie: my postage charge is 114.76 turns into 165.62 on CC

SHIPPO Discombulated

this platform is royally screwed. 1. Cannot generate a return label.2. Clicking on the "Sync Orders" transfers me over to the "Ecommerce channel" page. 3. if its not an ebay order, I cannot generate a CP label. The rubbish is what? that the discounts...

Resolved! Shippo discounts on labels

Hi. I am a newer seller. I noticed that the first few shipping labels I printed Shippo gave me a discount on the prices. The last label I printed today cost $31.73 to the US - texas and I did not receive any discount. What are the rules for the disco...

Problems with Shippo

Wondering if anyone else is having problems printing labels with Shippo right now. I had 2 that were combined invoices & a seller has posted earlier on here that there seemed to be a glitch getting those printed. Fine I went to Paypal for both those ...

Shippo not letting me download a label I bought

I just started using shippo today and I bought the wrong label on accident. When I requested a refund it was denied for whatever reason. I contacted support but havent heard back yet, so I decided to just use the label but when I went to the shipment...

Resolved! Do NOT use the new Shippo workflow

Saw the 'new workflow' offered today, so I tried it. Immediately regret doing so. It imports all item dimensions from the listing which would be nice except when you need to change those, it doesn't allow you to do so, and also prints a label for you...

Creating Shippo Shipments 03-18-2020

Has anyone else had issues with creating labels in Shippo today? Normally if you switch from Orders to Shipments and back to Orders it will refresh but its not updating this evening. Sync button also does not update things. -Lotz

Shippo Canada Post - Connect Existing

Anyone know where to find the Customer Number to link Shippo to your Canada Post Account? I don't have a business canadapost account. I already have a regular canada post account. I searched every where for a Custom number but it's no where to be fou...

Shippo rude redirection

Hi,Today, when I logged into ebay.ca to see my sales, I got a "congratulation" message forcing me into visiting the shippo site. The approach was rude, without possibility to continue to eBay. The message was so weird that I seriously thought I was g...

Shippo account Compromised

My son just had a terrible thing happen with his Shippo account. It was obviously compromised & in the early morning hours someone hacked it & did 22 pages of postage labels to the tune of just over $3,000 USD. They were all for the USPS. They also c...

Not receiving all shipping options

Anyone else having issues with Shippo? For the last couple of days when trying to create a label I am not given the option of Small Packet or Tracked Packet. Only getting the options of Expedited and Expresspost. Shipping from Canada to USA btw.

Tracked Packet. Please help!!!!

I sent something off from Canada to Brazil and I used Tracked packet international. Can somebody tell me around how long I should expect the transit time to be until it gets there? Also does it travel by air or ground and will the tracking work on ca...

Resolved! I don't want to use Shippo.

I have used Ebay,ca once to sell an item. I may never use it again. I was forced to create a Shippo account I will never use just to get the buyer address. I am capable of printing my own shipping label. Is there any way to get shipping address witho...