Similar case to mine. Most of my sales are to the US then it seems that within one month my sales was reduced by 90%, I find it odd, something changed. I still have the same item listings. A get a few messages from customers who said that they get the message "doesn't ship to your location". Even though they are in the states and I ship most of my items in the states.
The customer service reps I get are not helpful.
Example 1 - a customer from Florida wanted to buy one of my items. They were given the, "Doesn't ship to your area". I phone up customer service I told him customer wants to buy, he is in the US, I permit sales to the US, why is this? CS puts me on hold for 5 minutes and confirms that Florida is indeed in the US, and he is going to have to let tech support know and will phone me back within 24 hours. Which never happened. I phoned back and the new CS rep wasn't able to help, says its problem with the customers account. Anyways I got an email from the customer, said he gave up (taking too long) and ordered else where.
Example 2 - Got an email from someone in Maryland, US , saying that she wanted to buy my item, and Ebay said she couldn't ship to her location. I called CS and the agent told me to edit my listing of countries that I don't sell to and to remove Central America from the list. I informed the CS agent that Maryland isn't in Central America. Countries like Honduras, Nicaragua, Panama, etc... are. She had to google search it to confirm. She said that she would get tech support to look into it and will phone me back within 24 hours. Which never happened. I followed up the next day. I gave the rep the reference number and asked why I wasn't called, she place me on hold, then said that she is contacting the tech department..... Which leads me to believe that the tech department wasn't even contacted in the earlier call. This rep claimed she fixed the issue. I emailed the customer who wanted to buy my item and informed her that the listing should work, 26-hours later, and no reply from the customer. I assume the customer went else where to buy.
Again I always had up the same listings nothing changed on my end. Last 90% of my sales within a month. Something has changed.
Why doesn't Ebay have email support? It would be way easier and more efficient.
Why doesn't Ebay send out customer feedback emails anymore?
How does one complain about an Ebay CS rep? There is no accountability, no way of improving the Ebay experience through feedback.
BTW my business phone records all calls (automatically), so there are records of these calls.... poor customer service.
w~~_7.JPG "pjcdn2005"){kind=avatar}
