buyer wants to pay but ebay won't let them

Will let me relist but buyer can not pay

Accepted Solutions (0)

Answers (1)

Answers (1)

First check your Sold items to  make sure the customer has actually made the purchase and has not paid.

If he has, get his email address from the purchase (you may have to look at several pages including Send Invoice and Print Shipping Label to find this.)

Go to Paypal and Request Money to his email address.

Put the eBay title and transaction number in the text box.

Let him know you have done this and that he is covered by Paypal's Buyer Protection Service, just to calm his nerves.

When he pays, mark the item Paid manually and ship. Use the PP Shipping Label to keep everything together, You might even get a discount from PO counter postage costs.

When you have shipped manually mark the item shipped in your Sold page.

 

Leave feedback with the number from the PP shipping label (if any).

 

 

Ask a Question