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Hello everyone,
Welcome to our weekly chat. This week, the thread will remain open until tomorrow as usual.
Open issues:
- CA Shopping cart erroneously applying free shipping on multiple orders (under investigation)
- Automotive listings losing images when changing duration to GTC
- Best Offer on listings that didn't have it in the first place
- Errors when uploading more than one tracking number at a time (repeated, erroneous numbers saved)
- Request Total unavailable
Updates:
- Login redirect to foreign eBay sites (resolved)
- Anchor Store coupon not working/only working on AU site - Issue has been identified and is being worked on between eBay and PayPal. In the meantime CS has been provided with tools to help affected sellers with a work around.
- Printer friendly Order Details page missing items - Resolved - fix rolled out or to roll out soon.
- Selling limits live items count discrepancy - We are investigating further.
- Missing Tracked Packet destinations - still no update from PayPal and Pitney Bowes
- Combined shipping offers not shown to international buyers - ticket open
If anything is missing, please let me know. Thanks!
@rose-dee wrote:
I've noticed recently that when I log into .com on my seller account, I'm being invited to sign up for Seller Hub. I presume SH will at some point soon become the default on .com. Do you know whether (and when) it will be introduced on .ca?
The reason I ask is that I'd rather get adjusted to it now on .com than suddenly have to adapt if it becomes mandatory on .ca.
Thanks!
Hi rose-dee,
We are still working out the timeline for bringing Seller Hub to CA. I recommend opting-in to it now on eBay.com, it's a fantastic product that you'll get used to very easily.
Good morning, Raphael.
This is not a pressing issue but could you explain why, in the past two weeks or so, my listings are loading 50 per cent of the time like it's 2013? Wrong fonts, wrong page layout style.
When I first asked you about this, I thought information was missing from the page and, really, it's more just moved around to how it looked a few years ago. Will this continue for long?
@mjwl2006 wrote:
Good morning, Raphael.
This is not a pressing issue but could you explain why, in the past two weeks or so, my listings are loading 50 per cent of the time like it's 2013? Wrong fonts, wrong page layout style.
When I first asked you about this, I thought information was missing from the page and, really, it's more just moved around to how it looked a few years ago. Will this continue for long?
Hi Maureen,
This looks like a case of CSS style not loading properly. CSS is the code that tells the browser how to load the page content, what font to use, the layout, etc. It may happen that some CSS code doesn't load properly in some browsers, some browser versions, etc. These issues are usually on the client side, meaning that want you see being wrong may not be the case for all of your buyers. Look at what I see in all my browsers when I load the same page, it's different than what you posted:
@mjwl2006 wrote:
Also, is anyone reporting a bug where the auto-decline amount on Best Offer listings has mysteriously vanished? Or is there something I am doing to a listing which makes it disappear as a side-effect?
I've had a few instances lately where a buyer was able to send me a very, very low offer that should have been auto-declined on a listing where I could have sworn that I already had enabled the feature.
I haven't heard of such a bug but I'm happy to look into it. Can you share the item number for the item in question?
@pocomocomputing wrote:
The new eBay Listing tool is now being implemented on eBay.ca. Apparently there are issues.
1) I use save seller templates with the old SYI tool for years. The new listing tool finally has saved templates I noticed this week. But I found that all my old saved templates were not moved over! I read on eBay.com that the old saved templates were no longer accessible in the forums there. So I immediately opened up a windows to my old saved templates (I has saved a link to them on eBay.ca) and copy/pasted them one by one, data field by data field to the new saved templates in the new listing tool. Now I do not care if I loose the old ones but for other sellers this apparent non-migration of the saved templates may be an issue too. Comments????
2) The new listing tool apparently does not have the ability to include/exclude countries in the flow of the tool. I never noticed because I opted into eBay Business Policies a couple of years ago and these are in the new listing tool. I used the new selling tool on eBay.com since the beta started last fall and had no issues with Shipping policies and including/excluding countries. I have Business Policies on eBay.ca for a couple of years now too so I do not have the issue with including/excluding countries
Here is a topic where some sellers had the new listing tool forced on them and complaining about not being able to include/exclude countries.
Will this feature be added or will everyone be forced into using eBay Business Polices which is a nightmare to convert to because of the hundreds of meaningless named policies created?
In the same topic, sellers who were told in an eBay message that they could opt out by contacting customer support found out customer support was clueless as to what they wanted to do. Not good customer service.
Hi Pocomo,
Templates:
I can't really comment on this but I have asked the team who owns the new selling tool for comments. I know they are continually enhancing the tool based on user feedback.
Ship-to exclusions:
Similar response to the above. For now, the ship-to exclusions are still available in the Site Preferences. Granted you can't set them per item, but you can set them for all listings. This will be adequate for the vast majority of sellers.
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