Howdy everyone -
Based on feedback from last week's chat we're amending our process on the weekly chat.
Opening this up now until tomorrow. Hopefully that gives you more time to get your questions posted!
Hi Tyler, I had brought this up last year to Raphael where some listings would show the amount of watchers on the search page and others wouldn't and I wanted to know why. I list on both .com and .ca and none of my watchers show up on either site.
@lady.stark wrote:
Thank you so much! I really, really hope someone here can help me with my situation. Here's some details about what happened (and you can read my eBay messages if you want to have more insight):
Got a message from a buyer on May 21st asking to send an offer on one of my items. Said his "old" computer would not let him send an offer. It was soon followed by another message from another user ID asking if I can hold the item for him until May 22 because he will have the money then. Then he buys anyway at full price. I know they are the same person because the name of the buyer matches the user ID of the first one. Anyway, I write to him thanking him for his purchase and telling him I would only ship Tuesday as today is a holiday.
May 22, got 2 messages from the buyer asking for a cancellation, because of a "family emergency". I was upset but did not say a word and sent the cancellation request and refund. After that, I decided to check my site preferences to see if the first ID was blocked for a specific reason. And I discovered that BOTH were for too many UID and/or no PP accounts. How did he manage to buy anyway, I have no idea!! Both were added to my BBL immediately after that!
Then he has the nerves to create another ID and buy the item AGAIN. Not long after he purchased the item, he asked for a cancellation AGAIN. I already refunded him and cancelled, but I'm now living in constant fear he will continue his stupid game. If I am not mistaken, multiple purchases by a Blocked Buyer followed by multiple cancellations are considered as malicious yes? Is there a way to stop this buyer? Thank you.
Hey @lady.stark - if you've added a member to your blocked list they should not be creating new ids to circumvent your block (http://pages.ebay.ca/help/policies/unwelcome-buying.html). While we cannot absolutely prevent this from happening again, we do have consequences for buyers who do this repeatedly. I'd encourage you to reach out to Customer Support and let them know exactly what you've encountered. They can do research from their end and take appropriate action on the member's accounts. Thanks!
@kitschnvintage wrote:
Hi I have a question about ebay user names / id ~ I created a second (selling) account but the sign up flow did not allow me to choose my own user name ~ instead ebay used my first name last name and stuck a 0 at the end ~ to me this is not acceptable, I am not comfortable with having my name visible in that manner (and the ebay help pages "recommend" that you do not use your real name as an id so I'm surprised someone in ebay-land thinks that by sticking a 0 at the end it solves the problem).
I did change the user name ebay created to one of my own choice but of course if you click on id history my previous name shows up. I did call customer service to report this as a problem 2 months ago and the rep told me they would forward it to the techie people but I don't think it has been "fixed" as I see new users on the boards with a first/last name-0 still. Is there any way for myself at least to get my user id history updated to **** to hide my name on my other account? Thanks.
You're right to be concerned @kitschnvintage, I would be as well. I don't have a way currently to edit your user history, but I will get this reported to the right folks and keep you updated.
@cumos55 wrote:
All listings were changed from US to Canadian dollars over a 30 day period, May 15 to June 15 2016.
Also moved up to Anchor store at the beginning of May 2016.... The new store fee was $299.95
Changed my Billing Currency from US to Canadian dollars on about May 18, 2016.
My billing for FVF and selling fees were in Canadian dollars.
However, the fee for my store was billed in US dollars, and after one year this is still being billed in US dollars.
I have called eBay many times...... Their comment... I am so very patient abut this problem.
But... there has been no change.....One full year of NO change
Paypal charges $8 to $10 each time, every month I exchange $300 Canadian dollars to US dollars
Why am I being billed my store subscription cost in US dollars.... One year of billing in US dollars has cost me about $100 Canadian dollars.?
I have given up calling eBay about this problem.... Nothing has changed.
How frustrating! The most common reason for this is because your store subscription was opened on .com, so you are billed in USD. The billing charge follows the subscription site, so would be unaffected by your billing currency change.
The simplest fix for this is to end your store subscription on .com, log out, head to .CA and then open a store subscription from there.
Featured Posts
