Hello everyone,
Welcome to our weekly chat. This week, the thread will remain open until tomorrow as usual.
Open issues:
- Link to Community located on Feedback page points to eBay.com
- Some Search pages show watchers, some don't
- Items missing from combined invoice
- Followers list not displaying properly
- CA Shopping cart erroneously applying free shipping on multiple orders (under investigation)
- Request Total unavailable
Updates:
- Selling limits live items count discrepancy - We are investigating further.
- Missing Tracked Packet destinations - still no update from PayPal and Pitney Bowes
- Combined shipping offers not shown to international buyers - ticket open
If anything is missing, please let me know. Thanks!
@pocomocomputing wrote:
The issues with these Lithium forums is still going on. On the main page with all the forums, it shows topics unread with a count of 1, 2 or more and when the forum topics are read, nothing is unread. I mark all topics read and later they show the same unread topic and all is read.
The issue of not being sent to the first unread post in a topic which I reported last week seems to be fixed on its own.
This morning, I was reading post 47 of 46 in a topic. See below.
The forums need maintenance.
I am using Windows 10 Pro 64 bit, FireFox 49.0.1
Hi Pocomo,
Thanks! I have added these details to your report from last week, which I have forwarded to Lithium.
@rose-dee wrote:
Bonjour Raphael,
I'd like to follow up on a subject I raised a couple of weeks ago that has many of us very concerned. It is with respect to the security messages appearing on eBay pages viewed via Google Chrome.
While I understand that there may be no actual security or site safety issue, and that only Google/Chrome is involved (at the moment), my real concern is how buyers will perceive these messages. Not everyone is technically knowledgeable enough to appreciate the nuances when a message appears indicating a site or page is not secure. As eBay knows -- or, heaven help us, should know by now -- Google will begin posting even more serious-looking site security messages come January 2017. Time is running short to manage this perception fiasco proactively.
My question is this: what is eBay doing -- right now -- to address this situation and how quickly will it be resolved?
Whether it means negotiating with Google to remove those icons and messages on its site, or complying with Google's new parameters, makes no difference to us as sellers. What does make a difference is that buyers are likely being scared away by these security warnings.
With all the hacking going on in the world at the moment, these are not the kind of optics we sellers want to project to our buyers.
Hi rose-dee,
Definitely we aren't just letting this be. The general trend now is for sites to move to a full HTTPS (secure) protocol, and meeting this new standard is something that is being worked on.
@gwrocen wrote:
**Security when uploading Tracking Numbers.**
This is of concern to us.
When we are uploading tracking numbers, we keep getting the message:
"The information you have entered on this page will be sent over an insecure connection
and could be read by a third party.
Are you sure you want to send this information?"Then it asks you to "Continue" or "Cancel".
It pops up in the middle of the page.
Has been happening on eBay.com.
We use Firefox for our browser.
Is the eBay site secure? What can be the result of disregarding this warning?
Hello gwrocen,
eBay is secure where is needs to. Any page where you input sensitive information such as your username and password, financial details or personal information is already under HTTPS protocol and has been for a very long time. Some other pages, such as where you put in a tracking number for example, might not be fully HTTPS certified, which on some browsers may cause a warning message like the one you got.
In the example you gave, the only risk you run is for someone to be able to intercept and obtain the tracking number you're about to upload.
@merritt-motorcycle-salvage wrote:
raphael@ebay.com wrote:
For merritt-motorcycle-salvage:
I revisited the issue you raised last week with category errors with the drafts you created via the migration tool. This isn't a tool issue. It has to do with category mapping differences between eBay.ca and eBay.com. Because eBay.com has the Motors site (which technically is a separate site), the categories for that vertical are mapped differently. What you need to do is change the drafts to the correct eBay.com category. This can be done in the bulk editor.
The categories change to ebay motors automatically and it physically shows the change in the bulk editor, it doesn`t matter if they are changed even if they are the correct or incorrect ones. Trust me I tried to troubleshoot so I could point it out. Item condition and return policy does not carry over either. Regardless they can`t be configured in the bulk editor either. But that's my problem and I need to find a work around just like everything else that I pay anchor fee every month for and final value fees etc..... I will continue to pay ebay for something that is broken.
Thanks for clarifying. May I ask you for a favour? Could you write me an email and give me say, 20 items along with what category, item condition and return policy they need to have and I'll try for myself on your account. That will help me find the issue and hopefully fix it. Thanks!
@00nevermind00 wrote:
Hello Raphael,
While browsing eBay yesterday I stumbled upon a GSP item. Normally I bypass all GSP items but this seller had a mix of GSP and non-GSP stuff and I wanted a look at this one.
Check out the screen shot I took:
We all know that the tax-free cut-off is the same paltry $20 it has been since 1985. So how can there be zero import charges on an item worth over $100? This is not the first time I've seen this. I checked the item on eBay.com and it was the same thing over there. Are they hiding the import tax in the shipping charge? What is going on here? Buyers will think that eBay is trying to pull a fast one and that the tax/duties/whatever-else will pop up as soon as they hit the Bid or Buy button.
Thank you for your time.
Hi 00nevermind00,
What you're seeing there is one of the ways that GSP items show up in search when a Canadian buyer looks at them. I say one of because we are constantly testing various ways to present the same information in order to see what seems to please buyers more.
In this particular case, yes, the import charges are included in the shipping cost. If I remember correctly, at checkout there will be the actual costs of import shown, subtracted from the shipping cost. It will add up to the exact same thing.
@mjwl2006 wrote:
Good evening. Another minor point. Why does the link to Community on the ebay.ca feedback page lead to the ebay.com Community Discussion Boards?
This is clearly a bug. We will address. Thanks for the report.
@pjcdn2005 wrote:
Hi Raphael,
I believe that the shipping promo codes have been sent out for this quarter? I haven't seen one....again.
Should it be coming by email or....?
Thanks
Hi pjcdn,
They were sent by email on Oct 3 and you should also see it in your notifications in the top header. I just checked your eBay messages on your account and saw the email there.
Your promotional email preferences tell me that you should be getting that by email as well. Did you check your junk folder?
Hi Dennis,
@ypdc_dennis wrote:
Buyer bought an item. I sent an invoice. The buyer emailed that they'd changed their mind about buying.
So I cancelled the purchase.
My Sold section currently shows: "eBay note: We're just waiting for the buyer to confirm they received a refund for this order."
Why am I seeing this message when no payment was ever made?
-..-
Not sure why this is the eBay Note that shows up, but if you click Learn More you get the correct information: that we are waiting for the buyer to accept the cancellation. I have alerted the Returns team (they're the ones who own that product) about the confusing note.
@ypdc_dennis wrote:
And why are they allowed 10 days to respond when an unpaid-item case can be wrapped up in 8 days (wait 4, file, wait 4). This encourages me as a seller open an unpaid-item case rather than allow a cancellation request.
-..-
If you used unpaid item to cancel transactions, you would risk making your buyers unhappy, as the messages they would receive from eBay would be very different and in the end, they would get an unpaid item recorded on their account rather than a cancelled transaction. It's up to you, but I would say it's not really in your advantage to proceed that way and save only 2 days.
@merritt-motorcycle-salvage wrote:
raphael@ebay.com wrote:
@merritt-motorcycle-salvage wrote:
raphael@ebay.com wrote:
For merritt-motorcycle-salvage:
I revisited the issue you raised last week with category errors with the drafts you created via the migration tool. This isn't a tool issue. It has to do with category mapping differences between eBay.ca and eBay.com. Because eBay.com has the Motors site (which technically is a separate site), the categories for that vertical are mapped differently. What you need to do is change the drafts to the correct eBay.com category. This can be done in the bulk editor.
The categories change to ebay motors automatically and it physically shows the change in the bulk editor, it doesn`t matter if they are changed even if they are the correct or incorrect ones. Trust me I tried to troubleshoot so I could point it out. Item condition and return policy does not carry over either. Regardless they can`t be configured in the bulk editor either. But that's my problem and I need to find a work around just like everything else that I pay anchor fee every month for and final value fees etc..... I will continue to pay ebay for something that is broken.
Thanks for clarifying. May I ask you for a favour? Could you write me an email and give me say, 20 items along with what category, item condition and return policy they need to have and I'll try for myself on your account. That will help me find the issue and hopefully fix it. Thanks!
I've wasted enough time and provided very clear and precise details regarding the issues. I am not getting compensated for my time dealing with broken site functions now, in the past or future, which is becoming a regular occurrence that is out of control, so I don`t feel compelled to waste anymore of my time.
It's up to you.
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