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Interested in the Community's view on "free shipping"

Interested in the Community's view on "free shipping"

(24 Replies / 445 Views)
Interested in the Community's view on "free shipping"
Feb 21, 2012 11:14 AM

What does "free shipping" mean to you as an eBay buyer?  Recently, I purchased earrings from a seller in the US, and shipping to Canada was indicated as being "free".  When the earrings arrived, there was a price sticker on them for $3.00 less than I paid.  Shipping to Canada, as per the postage on the box, was $3.00.  My view is that this is a deceptive practice on the part of the seller.  It's not the $3.00, which I would have happily paid for shipping, but it's the marketing "spin" I object to.  When I contacted the seller, the reply was a terse..."As far as free shipping, of course the shipping is built into our cost with eBay, PayPal and other business costs built in."  Well, then, DON'T call it "free" shipping, because it's not.  Interested in your opinions on this one.

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by puckstopshere (9310 ) View Listings
(1 of 24)
Re: Interested in the Community's view on "free shipping"
Feb 21, 2012 11:22 AM

Oh no, here we go again. Brace yourself.

(2 of 24)
Re: Interested in the Community's view on "free shipping"
Feb 21, 2012 11:37 AM

"Well, then, DON'T call it "free" shipping, because it's not."

 

"there was a price sticker on them for $3.00 less than I paid"

 

So the real problem in this case is not that the listing shows "free shipping", it is that the seller was not attentive to details and forgot to remove the sticker showing a lower selling price.

 

As far as "free shipping" is concerned, the definition is supplied by eBay, not sellers.  Whenever a seller does not add a shipping charge to the price of the item, eBay calls it "free shipping".  If you have a dispute with that definition, please take it up with the senior management of eBay in San Jose.

 

Good Luck.

 

You may also file the same complaint with the senior management of most large online marketers such as Dell, LL Bean, Sears, etc... who do not add an additional shipping charge to the transaction.

 

Don Quixote eventually lost the battle.... :(


(3 of 24)
Re: Interested in the Community's view on "free shipping"
Feb 21, 2012 11:41 AM

Do you expect the seller to lose money on these items.

 

All sellers who offer free shipping build the shipping cost into the sale of the item.

 

If the seller had not forgot to remove the tag you would have been happy with your purchase.

 

 

BTW,  did you have to pay a $8.50 handling fee and taxes on these earrings.

 

The only ones I see you bought were both over $20,00 so you should have be charged taxes and a handling fee by Customs.

 

(4 of 24)
Re: Interested in the Community's view on "free shipping"
Feb 21, 2012 11:46 AM

So wisely put Pierre.

 

Probably your best definition in regards to eBay's "Free Shipping" option.

(5 of 24)
Re: Interested in the Community's view on "free shipping"
Feb 21, 2012 11:57 AM

Thanks, Pierre.  Excellent, helpful explanation.

(6 of 24)
Re: Interested in the Community's view on "free shipping"
Feb 21, 2012 02:01 PM

If you research this issue you will eventually realize Ebay encourages sellers to use free shipping.  As per Ebay this gets the seller 5 stars for S&H. When I was charging S&H,  buyers would give me 1 or 2 stars for S&H.  Never did the buyer tell me my charges were high. 

These low ratings, called strikes, added up against me (17).  Suddenly I was classed as a poor seller with Below Global Sales Performance.   So I went to FREE SHIPPING. 

The cost of mailing is in the price.  If you as a buyer see the value of paying the fixed or auction price realized, then should we both not be happy???? 

(7 of 24)
Re: Interested in the Community's view on "free shipping"
Feb 21, 2012 03:14 PM

there was a price sticker on them for $3.00 less than I paid.

 

As a seller of vintage paperbacks, most of my products are priced much lower than my asking price.

Your seller was sloppy in not removing the old tag, but it could be very old indeed. Some of my books have 35 cent or 50 cent prices printed on the covers.

But I didn't pay that for them (well, probably) and my buyers are sophisticated enough to know that these are ephemeral items that have to be grabbed when they are available, because they may not reappear for years.

 

Then there is arbitrage. There is a legendary US seller who peddles Secret deodorant on eBay.de (Germany) having learned that this is a cult product there. Her knowledge of German (and German culture) allows her to buy at drugstore retail and sell for a very tidy profit.

 

Is the entire price you paid reasonable? Everything else is blowing in the wind.

(8 of 24)
Re: Interested in the Community's view on "free shipping"
Feb 21, 2012 04:26 PM

It's not really about the "Free Shipping".......... right?

 

The seller is obviously very sloppy and should have removed the price sticker before shipping.

 

Although yours is a moderate case, no buyer is going to be happy to see that kind of thing.

 

It's not uncommon for sellers to fail to remove price stickers from garage sales etc.

 

No one wants to see that the item they just paid $100 cost the seller 10 cents............. and it happens all the time.

(9 of 24)
Re: Interested in the Community's view on "free shipping"
Feb 21, 2012 04:30 PM

Just to add though......... for some very old items it's a BIG plus to see a price sticker for a dime ......... 3 cents.......or whatever.....

 

........like with comic books ........... that kind of thing.........

 

It only takes a little common sense to differentiate between the two types of items.

(10 of 24)
Re: Interested in the Community's view on "free shipping"
Feb 22, 2012 04:14 AM

It's not really about the "Free Shipping".......... right?

 

The seller is obviously very sloppy and should have removed the price sticker before shipping.

 

Although yours is a moderate case, no buyer is going to be happy to see that kind of thing.

 

It's not uncommon for sellers to fail to remove price stickers from garage sales etc.

 

No one wants to see that the item they just paid $100 cost the seller 10 cents............. and it happens all the time.

Of course,the seller could have gotten a very good bargain price and the item he paid 10¢ for may really have been worth $100.00.I once bought over $1200.00 worth of Leica camera equipment for $125.00 at a used furniture store.
(11 of 24)
Re: Interested in the Community's view on "free shipping"
Feb 22, 2012 07:43 AM

It was about 2004  and buyer bought a craft book for $7.00

 

Buyer left positive feedback.

 

Then she wrote a few days later... What was I doing selling a book for $7.00  when the cover price was $2.95?

 

My response... Book was published in 1979, and in 2004  that book would be priced at $14.95 or higher.  Making $7.00 a good price..

 

Would  one feel better is the tag price was $12  and the sale price was $6.00

 

I always remove any reference to the price I paid for a book.  No price tags ... no penciled prices...  nothing

 

I just cannot remember the last time  I paid retail price for a book....

 

Many buyers do not realize what it costs to go out and find the books sold on eBay.  I go out and make a circle of the city... cost  close to $10....   I find anywhere form 10 to 25 books each trip, resulting in a low cost per book

 

and then imagine someone going out looking for one specific book   and then not finding it  after 50 weeks....  That is a $500 search  with no results.

 

That is why  a book with a $50 original price  can sell for $195, why I can find a book at a  second hand sale for $4  and then sell it for $50 and more... because  I do sell books from about $12  right up to $150 and sometimes more....  That is business.

 

Seller left a $3 price tag on the purchased piece... should have been removed

 

 

 

.

(12 of 24)
Re: Interested in the Community's view on "free shipping"
Feb 22, 2012 07:56 AM

Free shipping are two words that are greatly misused on eBay.

 

If you sell only on eBay  and all of the listings  say free shipping ... then it must be "shipping included"

 

This  is called false advertising.

 

---------------------------------------------------

 

If you have 3000 listings on eBay  and you have four listings with free shipping... then if sold the cost of these four items  is carried by the sale of the other 2996 items

 

or the 800 items sold each year

 

This is true free shipping.

 

-----------------------------------------------

 

 

If it is shipping included with the price then  it is not free shipping.

 

We have had this discussion many times..... 

 

Because  eBay does not define free shipping

 

How free shipping is applied by a seller is seller's choice....

 

and in many respects  the way free shipping is applied  is false advertising.... mainly because the cost of shipping is included in the price....  not free shipping... but hidden shipping.

 

 

(13 of 24)
Re: Interested in the Community's view on "free shipping"
Feb 22, 2012 08:16 AM

Large corporations such as Walmart offer free shipping.... with the price not changing  from that found in a walk-in store.

 

They can do this  because ---

 

(1)  they do not sell everything with free shipping

 

(2)  Items with free shipping  come out of a warehouse.....  and he input cost out of a warehouse is much less than that out of a walk-in store.

 

(3) The cost of free shipping is carried by the total of all sales,  by WalMart

 

Large corporations do have to be careful how they apply the meaning of the two words... free shipping..

 

 

 

 

(14 of 24)
Re: Interested in the Community's view on "free shipping"
Feb 22, 2012 11:16 AM

Yes, if the ones in Canada that have free shipping like futureshop did it by charging more for the itme then in their stores and calling it "free shipping' they would be in some trouble pretty quick.

 

Intersting walamrt canada has decided free shipping is not the way to go.  On the few items they use shipping as a promotion they charge .99 per item, but mostly have calculated shipping that is quite high

 

 

(15 of 24)
Re: Interested in the Community's view on "free shipping"
Feb 22, 2012 12:03 PM

Yes, if the ones in Canada that have free shipping like futureshop did it by charging more for the itme then in their stores and calling it "free shipping' they would be in some trouble pretty quick.

 

Toby you may be overestimating the power of consumer protection to act. I notice frequent discrepencies on the retail shelves. As I worked in stores as a teen, I have somewhat of an eye for this sort of thing.

 

One day a store has a "sale", at a price higher than the regular price was a few weeks ago. This happens so often it isn't funny.

 

Not even going to mention the coast-to-coast daily miracles of the synchronized retail gas price ups and downs, as if magically controlled in some central office.

 

Of perhaps even more concern, the Harper Conservatives' recent decision to reduce food labelling inspection standards to (unrevealed) nil or less. (Interesting to compare various packages of seemingly similar products, say Asian noodles for example, some loaded with salt and fat - some with barely none, according to the label.:^O)

 

So, I don't know if I would have a lot of faith in a big retailer "getting in trouble" over saying "free shipping'. Could happen, but hard to imagine there are actually inspectors out there checking this stuff or you would be hearing about fines every day.

 

 

 

(16 of 24)
Re: Interested in the Community's view on "free shipping"
Feb 22, 2012 12:05 PM

Ebay just BLOCKED my bid to a previous seller because of there policy,ebay is trying too & has taken control over s/h,this"policy"has blocked me from using ebay at all,so S/H that ebay!CANADA!

(17 of 24)
Re: Interested in the Community's view on "free shipping"
Feb 22, 2012 12:30 PM

Ebay just BLOCKED my bid to a previous seller because of there policy,ebay is trying too & has taken control over s/h,this"policy"has blocked me from using ebay at all,so S/H that ebay!CANADA!

 

Was probably the seller who blocked you.

 

Did you have a disagreement with him or leave bad feedback.

 

Maybe he is a US seller who has decided not to ship to Canada anymore.

(18 of 24)
Re: Interested in the Community's view on "free shipping"
Feb 23, 2012 09:31 AM

Is "free shipping" in the context of selling on eBay a violation of the Canadian Standards in Advertising?

 

The answer is NO.

 

For more information, please take a look at:

 

http://www.adstandards.com/en/Standards/canCodeOfAdStandards.aspx

 

The term "free shipping" - as defined by eBay in their search function and in the listings is a comparaison of listings between sellers.  It clearly indicates that some sellers will not charge extra for shipping ("free shipping") while others will.  The "free shipping" is stated by eBay on its site, on behalf of some sellers.

 

It is pretty much like a retailer charging $0.05 for a plastic bag at check-out and another providing "free plastic bags".  The "free" has nothing to do with other selling practices of the merchant.  It is a comparaison with others who do charge extra.


(19 of 24)
Re: Interested in the Community's view on "free shipping"
Feb 23, 2012 11:39 AM

I've only ever seen "Free Shipping" from one seller in Montreal and most sellers in Chine/Korea.  Never encountered one in the States.

(20 of 24)
Re: Interested in the Community's view on "free shipping"
Feb 23, 2012 02:41 PM

"o, I don't know if I would have a lot of faith in a big retailer "getting in trouble" over saying "free shipping'. Could happen, but hard to imagine there are actually inspectors out there checking this stuff or you would be hearing about fines every day."

 

there is no "team of inspectors", both the competiton bureau and the no real power industry run ASC are complaint driven.  The vast majority of business just comply when they get an inquiry from either and that is the end of it.  The ASC publishes the complaints they dealt with, the competition bureau does not unless there is a need to to resolve the issue or the very few where the business didn't comply and went to court

 

If you actually have evidence someone is marking prices up to put them on sale its quite simple to make a complaint to either the compettion bureau or the ASC.  The asc is the quicker route but can only force compliance if it invovles an ad in member media (though almost everyone, other then ebay, will voluntarily comply with their rulings anyway).  It would generally be against the law to do that but not always - say if the market price of a food went up they can have a new regular price and still have a subsequent sale.

 

If you want something from a retailer where you feel agreived by their advertising its better to contact them direct over it...most of them will take care of the complaintant.  future shop actually has a head office staffer with "advertising compliance"' title

 

ive never seen any siginificant retailer in Canada mark up a pirce so they can say "free shipping", but it would for sure fall under the deceptive marketing provision of the competition act "Don't increase the price of a product or service to cover the cost of a free product or service.' http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/03133.html

(21 of 24)
Re: Interested in the Community's view on "free shipping"
Feb 23, 2012 03:37 PM

Three statements... two from the Canadian code, and the third from False or Misleading Representations

 

 

(1) "Advertising" and "advertisement(s)" are defined as any message (the content of which is controlled directly or indirectly by the advertiser) expressed in any language and communicated in any medium (except those listed under Exclusions) to Canadians with the intent to influence their choice, opinion or behaviour.

 

(2) Advertisements must not contain inaccurate, deceptive or otherwise misleading claims, statements, illustrations or representations, either direct or implied, with regard to any identified or identifiable product(s) or service(s).

 

(3) Don't increase the price of a product or service to cover the cost of a free product or service.

 

 

 

The choice  of "free shipping"  is a seller's choice...

 

If a seller does not sell elsewhere with shipping stated, and

 

If that same seller lists all items with free shipping on eBay.

 

Then who pays the cost of shipping.

 

If the answer is the buyer... and price of the item includes the coast of shipping.

 

Then Free shipping is false advertising..

 

 

 

(22 of 24)
Re: Interested in the Community's view on "free shipping"
Feb 23, 2012 03:38 PM

coast = cost

(23 of 24)
Re: Interested in the Community's view on "free shipping"
Feb 23, 2012 03:51 PM

"...Then Free shipping is false advertising.."

 

You are reaching a conclusion based on assumptions.


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