Yup!  Somedays, you should just stay in bed.  The customer is always right even when they are wrong.  (eBay and PayPal rule)

All you can do is move on.  When I collected stamps, I had a low power microscope and could find every flaw on a stamp.  I drove sellers crazy.  Now, I know better.

“I have decided to stick to love...Hate is too great a burden to bear.” ― Martin Luther King Jr.

"could find every flaw on a stamp.  I drove sellers crazy"

eBay created the BBL for guys like you!

When selling clothing you should put all the measurments in your listings.

There are no standard sizes so most people rely on proper measurments.

Pierre was absolutely right and you should follow his advice.  If you are serious about selling on eBay and are worried about your rating then you have to swallow your pride and be polite, not matter what. 

I have been in The Antique and Nostalgia Business  for approx 30 years

I have dealt with a wide range of customers ranging from Real Difficult to those that are  Absolute Sellers Dreams

Talk to anyone who sells Retail all will deal with individuals  that are like this 

While not having alot of real difficult customers those I have had have not been on The Net but in  Retail settings offline  In those circumstances I have been  dealing face to face with them

I learnt very early in the business to step back and bite my tongue when dealing with difficult customers

Cause no matter what happens it will come back and bite you as a Seller if it becomes apparent to the customer that it upsets you and they feel slighted

Does it mean one cannot get upset and fustrated? No. But it's how one deals with it that will affect ones business

If it happens talk to a friend family or someone in the business that understands the challenges

Let it out and get rid of the fustration that way but dont let it interfere with what you are doing. IE selling Retail 

Dont let it get to you and deviate from your main goal

There will be difficult people just the nature of doing this but its  offset by the majority of the really good people that one deals with

Thinking one does not have the time for difficult situations doesn't change the fact that  it will happen 

It's how one deals with it that will allow ones business to continue and grow

It does not take much for ones name to be seen in a bad light in business (just or unjust)  and it can really affect others dealing with you 

Those you are dealing with walk away but tell others and word of mouth can be very damaging if they feel slighted

At times it wont matter what you do but at times swallowing ones pride will aleviate the situation and avert things that can happen down the road

weavers

When posting, please use paragraphs. It makes it easier to read and follow the flow of your post as well as comment on what you wrote.

No offense intended by this post.

fashionista2584 wrote:

.......  guess I just have to much pride to apologize to yet another annoying buyer ..............

????

What???

This is not a contest between you and the buyer.  It's business and why would you bring pride into it?

Your goal is to get rid of the NFB......... no?

Why on earth would you not do as Pierre suggested and politely request a revision.

Apologize till the cows come home if you have to.

You don't have to mean it......... what difference does it make?

Also...... Pierre's advice is spot on.

"""The golden rule of selling by mail, whenever a customer complains that an item is not as expected - whatever the reason - and whatever the language used by the buyer - there is only one correct answer:

"I am sorry the item did not meet with your approval.  Please return it and a full refund will be processed immediately upon receipt.  Once again, I am sorry for the inconvenience.""""

NEVER argue with a buyer.

Nothing good can come of it for you.

fashionista2584 wrote:

I do realize most people would consider that comment rude, however to be honest, I really don't care what they think. I sell on ebay to help supplement my income so I can get my fiance his citizenship so we can make a better life for our son and I don't have to be the only one bringing in an income so in short, I consider my time valuable and I guess I just have to much pride to apologize to yet another annoying buyer who has a serious case of buyers remorse. She didn't even give me a chance to make it right. oh well

What you have is arrogance, not pride.

...

...

wow didn't think the fact that I failed english would be an issue here. Next time, I'll take my issues elsewhere. I wasn't being rude to any poster on here, I just have my own opinions and I was stating them. All I wanted was friendly advice, which was exactly what I received and I appreciate it but It's seems people think my own opinions are rude and I need to go back to school. hahaha thanks for all your wonderful help.

His advice is great advice, but I already know all this, I manage a bakery in a grocery store so I deal with the nastiest to the nicest people put there. I know being nice is all it takes, and I was, She just didn't give me the chance to make it better. All I wanted to know was if I could somehow change the feedback I received if we work something out and what the steps to this process are but I'm getting slammed about how rude and dumb I am.

" so I deal with the nastiest to the nicest people out there"

Unfortunately you are dealing with a nasty one. We all experience them from time to time & although few & far between they are always memorable.

You probably have loads of experience in your day job dealing with people that are just "too thick" to ever get it. Place this buyer in the same category. Take a deep breath, move on & feel sorry for the people that have to live with them.

Unsolicited Respectful Constructive Criticism. As a seller of shirts & jerseys it is very important to list measurements. Different eras have different sizes, 80s large is now a medium. You will also find some inaccurate size labels, large where measurements clearly dictate an extra large.

I know It is time consuming to list measurements but In the grand scheme of things sales will Increase. Think about It, a seller from overseas see two exact Items, one is yours with no measurements & another one with the measurements listed. Instead of waiting for a response from you regarding measurements, as they are overseas & you could still be sleeping, they buy the one with the measurements clearly listed. Good example of how sales could be lost. 

Trust me, measuremets will help Increase sales. JMO

OP, my family ran a couple of clothing factories in Toronto.  Clothing has a bunch of random sizes, and every company has different ideas of what consists of a large/medium/small/extra small.  Even necklines differ!  (I was wearing 3 sizes today - a large men's tee shirt, a medium sweatshirt and large jeans.)  Really - it takes 10 minutes to get measurements and saves a lot of trouble over it.