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Ebay hung up when I asked to speak to a supervisor.

Ebay hung up when I asked to speak to a supervisor.

(4 Replies / 180 Views)
Ebay hung up when I asked to speak to a supervisor.
Feb 20, 2012 02:15 PM

I phoned to inquire about why I was paying a final shipping fee on shipping that was not charged to buyers and not received by me. I give combined shipping discount.

 

Example; you buy 3 and I am able to charge for 1 shipping. The buyer pays for 1 shipping, I receive payment for 1 shipping, I am charged for 3 shippings.

 

The woman kept repeating the same sentence over again that I am charged for shipping that is listed. When I asked to speak to her supervisor she hung up on me.

 

No-one seems to want to answer the question.."how can you legally charge me for money that was never received?"

 

HANGING UP ON A CLIENT IS RUDE AND THE LOWEST FORM OF CONDUCTING BUSINESS.  Can ebay get any lower and unprofessional?

Last Post
by nsbridge.2008 (516 ) View Listings
(1 of 4)
Re: Ebay hung up when I asked to speak to a supervisor.
Feb 20, 2012 02:23 PM

The phones are disconnected by mistake on a regular basis.

(2 of 4)
Re: Ebay hung up when I asked to speak to a supervisor.
Feb 20, 2012 06:51 PM

Example; you buy 3 and I am able to charge for 1 shipping. The buyer pays for 1 shipping, I receive payment for 1 shipping, I am charged for 3 shippings.

 

Are you absolutely sure you are being overcharged? When buyers purchase multiple items the FVF on shipping is prorated across the items with a portion relative to the individual item value assigned to each item.

 

Let's use round numbers.....

 

Buyer purchase three items 1 x $5, 1 x $10, 1 x $20

 

Combined shipping of $10

FVF on shipping @ 10% = $1.00

 

In your account the $1 will be divided, 14 cents to the $5 item, 29 cents to the $10 item and 57 cents to the $20 item.

 

Of course it will only work this way if the buyer makes a single payment for all three items. If they make seperate payments and you refund the excess shipping then you will pay the full FVF on the non-discounted shipping amount.

 



"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915 - answering Trolls is voluntary, my policy is not to participate.

(3 of 4)
Re: Ebay hung up when I asked to speak to a supervisor.
Feb 20, 2012 08:56 PM

Wow, hard to believe!!!

 

I have called them numerous times with no problem.  Maybe it was an accident.

(4 of 4)
Re: Ebay hung up when I asked to speak to a supervisor.
Feb 20, 2012 10:26 PM

1st item = 2.00 + 2.50 shipping

2nd item = 2.00 + 2.50 shipping

3rd item = 2.00 + 2.50 shipping

 

They request a combined shipping discount before they pay,

I charge = 2.50 for all 3 items and send an invoice for

$6.00 + 2.50 shipping = $8.50

 

The buyer pays, then ebay...

 charges final value fee on shipping for....

1st item = 2.50 shipping

2nd item =  2.50 shipping

3rd item = 2.50 shipping

 

not the $2.50 I charged and they paid.

 

I cannot explain it any simpler.

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