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How to send a combined invoice?

How to send a combined invoice?

(11 Replies / 163 Views)
How to send a combined invoice?
Feb 18, 2012 07:55 AM

Once again, one buyer winning multiple items is getting separate invoices. My Preferences > Payment from Buyers has Use Checkout checked.  Other than that I could not find any solutions in the Customer support area. Their chat help is closed.

 

One buyer bought 5 items so far, is the there anyway I can combine the order now,

Last Post
by canuck.2008 (68 ) View Listings
(1 of 11)
Re: How to send a combined invoice?
Feb 18, 2012 07:59 AM

I have "Buyers can send one combined payment for all items purchased from me within 7 days." in my "My eBay: Combined Payments and Shipping Discounts", but I don't think I had it checked. Not sure if this is causing the issue?

(2 of 11)
Re: How to send a combined invoice?
Feb 18, 2012 08:11 AM

I just noticed on page two of teh combined shipping rule, "Apply the discount rules for the items listed with" it is defaulted to US$. These items are in Canadian $. Not sure why the different currency for combined. Could this be the issue? If so, how do I combine the buyer's purchases into one invoice?

(3 of 11)
Re: How to send a combined invoice?
Feb 18, 2012 08:13 AM

I noticed some of your listings sell in US$ while others sell in Cdn$.  Is that the problem?

 

It is NOT possible to combine listings sold in different currencies or different sites on the same eBay invoice.


(4 of 11)
Re: How to send a combined invoice?
Feb 18, 2012 08:22 AM

I just noticed that as well. I will change everything to Canadian dollars. I just changed it in my rules as well.

(5 of 11)
Re: How to send a combined invoice?
Feb 18, 2012 08:26 AM

It doesn't allow me to change currency when I go to revise item?

(6 of 11)
Re: How to send a combined invoice?
Feb 18, 2012 08:32 AM

Currency is one field that CANNOT be revised.

 

You need to end the listing and sell a similar making sure the currency is correctly stated at the beginning of the listing.


(7 of 11)
Re: How to send a combined invoice?
Feb 18, 2012 08:35 AM

Since the majority are in US$, I will change the rules back to US$ and like you said wait for them to end.

I am waiting on customer support (34 minute wait time) to see if they can combine the current purchases on to one invoice.

Thanks for the help

(8 of 11)
Re: How to send a combined invoice?
Feb 18, 2012 08:41 AM

"to see if they can combine the current purchases on to one invoice."

 

The answer is NO.  You cannot combine items in different currency on the same eBay invoice nor on the same PayPal payment.


(9 of 11)
Re: How to send a combined invoice?
Feb 18, 2012 09:03 AM

canuck - I often have buyers who buy from both sites, so I have to send 2 invoices. It's never been a problem, a quick explaination on the first invoice, a second invoice sent right away and all should be good. I put all the postage on one invoice. I've never had any buyer get confused.

(10 of 11)
Re: How to send a combined invoice?
Feb 18, 2012 09:06 AM

canuck - Apparently if you list in US dollars, your items get more search exposure (someone will explain this or correct me). The only resaon I have items on the .ca site is to take advantage of the 50 free listings per month, but those are still listed in US dollars.

(11 of 11)
Re: How to send a combined invoice?
Feb 18, 2012 09:08 AM

I will do that, thanks.

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