Sorry to hear about the neutral Bears and welcome to the club. 

Don't let it get to you though as your TRUE feedback left by all your other buyers will speak for what kind of a seller you are. 

Reply to it if you'd like with a calm, factual response (might make you feel better lol)

If you look into this newbs other neutral feedback left you'll see that the "holes in the shirt" and "stains" were mentioned CLEARLY in each ad. This is the kind of buyer that needs to get swerved in the right direction as far as the ways of Ebay's feedback system before they go further off the rails!

I would definitely reply to the feedback she gave you, it will stand out on her feedback page. Really, that's the only way sellers can "warn" other sellers. If I had seen her feedback, I would have cancelled her bid. Newbies used to be notorious for non-payment (perhaps still are?), now we have to worry about their feedback when they DO pay.

My sympathies...it sucks!

I wholly sympathize with your situation, but for what it's worth, as a seller I'd suggest asking eBay to remove the neutral on the basis that the comment itself was positive (remind them that fingers can slip on the feedback button, and once the button's hit, that's it... )

In any event, I'd post a reply on your feedback page so that other customers can see your side of the issue.  I do think experienced buyers "get it" when they see such things.

BTW, I've added your newbie to my blocked list too. 

Patricia

This person is now on my BBL.

I sold a collectible Gift Card recently.  No payment was sent to me.  After the allotted time period I opened a non payment case.

After a week of no response I closed the case citing no payment...relisted the item.   Then I get a notice this week that the bid was withdrawn and or cancelled????  What's up with that? 

Let's just carry on.

I find that newbies simply don't understand the whole feedback process and its implications for sellers.  On those rare occasions when I have gotten a neutral, I message the buyer.  I explain what the feedback ratings mean to me and my business on eBay.  Once I have done that, I do not ask them to change the feedback.  However, I do advise them that feedback can be changed and explain how. 

Sometimes a little education goes a long way.  It may not help your immediate situation but may help others. 

The shining light for eBay procedures and protocol is Pierre.  He has helped many eBayers to learn what goes on on eBay.  After 13 years, I still learn from him.  I would have thought that he would have gotten tired of delivering the same info for the 12309 th. time, but he always is ready to help, again.

We should all learn from his example!!!!!

“I have decided to stick to love...Hate is too great a burden to bear.” ― Martin Luther King Jr.