eIS needs to create a system that can confirm physical drop off please
Summary: The discussion centers on issues with package drop-offs at the eIS hub in Mississauga, where packages are not scanned immediately upon receipt, potentially leading to problems like false late shipment statuses. Participants shared experiences and concerns, noting the lack of proof for in-person drop-offs and discussing different scanning procedures. Suggestions were made for eIS to implement immediate acceptance scans to ensure accountability and protect sellers. Some participants mentioned the inconsistency in practices compared to standard carrier services, emphasizing the need for a system to confirm drop-offs at the point of delivery.
I tried to drop off a package at the Mississauga eIS address and the representative at the door informed me that they do not scan packages upon receipt at drop off. This is an issue as I do not want a false late shipment status as a result of the shipping company not scanning my package at drop off. He informed me that sometimes depending on the time they do not scan packages until the next day. There needs to be a solution to this issue as it can create a late shipment status or worse they could possibly loose the package and there would be no proof that I dropped it off in person to the warehouse directly in person.
PLEASE CREATE A PROCESS THAT CONFIRMS PACKAGE DROP OFF IN THE MOMENT.
lotzofuniquegoodies
·1 week agoWhat is an acceptance scan?:
An acceptance scan is the initial tracking update a shipping carrier gives a package to show they have physically received it from the sender. (Re: Door to hub - Senders responsibilities end as per eBay)
What it Means
Proof of possession: It confirms the item has officially entered the carrier's mailstream rather than just having a printed shipping label.
Tracking start: It changes the tracking status from "Shipping Label Created" to "Accepted" or "Picked Up".
Seller protection: Online marketplaces like eBay and Etsy use this scan to prove a seller met their handling time and shipped the item on schedule.
How it Works
Individual scan: A postal worker or courier scans the barcode directly on the package during a counter drop-off or pickup.
Bulk SCAN forms: High-volume shippers use a master document—such as a USPS SCAN Form (Form 5630)—that contains a single barcode linking dozens or hundreds of packages, allowing a carrier to acknowledge all of them with one quick scan.
Where I have worked in the past using couriers like UPS etc the driver would unload on our dock and then hand me the scanner which I would scan confirming the scanner matched number of pieces dropped off. If/when we received packages that did not belong to us the driver would pick up their next time in, scanning it out of our possession. It's a check safe procedure. Keeps all parties protected.
Even for pick ups by buyer they want us to either use the app or enter the 6 digit code when item is handed over. It should be the exact same process for eIS.
reallynicestamps
·1 week ago"they do not scan packages upon receipt at drop off."
If there is no label, what is there to scan?
UPS was closed in BC for Truth and Reconciliation/Orange Shirt Day on Sept. 30.
geteos
·1 week agoThere is a label on items that are physically dropped off, it has the shipper’s name and address, the hub’s address with the buyers name and an internal code and a unique barcode in the top right corner.
The manager in the Mississauga location told me that they are working on implementing a system for an arrival scan for items that are physically dropped off by a user (which is mainly what we are discussing in this thread.)
Most items that are shipped via post have the tracking details from CP/UPS/Fedex to confirm if they were delivered to the location. But if I drive over and drop off the package myself they currently do not give me anything that shows I’ve dropped it off.
It’s not a big deal for low value items but if I drop something off that sold for $1000, it would be nice to have some sort of proof that they received it and is sitting in their location waiting for the EIS scan.
reallynicestamps
·1 week agoThanks. I'm in Victoria BC and this is not exactly relevant to my problems. Just interesting.
When I drop something at the UPS office I don't get any sort of receipt either. Just an eventual note that it has been accepted on my eBay shipping page.
lotzofuniquegoodies
·1 week ago · Edited@reallynicestamps
The shipping label to hub now includes a scannable code. Originally when an item was sent/received the address label included just a number/letter code that had to be manually entered.
This is how they print.
Print an address label. When your item sells with eBay International Shipping, go to the Orders page on Seller Hub, click the three-dot icon, and select “Print packing slip and more”. Check “Address label” and print.
2.Pack it like you’re shipping it. Your package should be fully sealed and ready to go, exactly as if you were handing it to a carrier.
3.Drive to 2520 Royal Windsor Dr., Mississauga, Loading Door R-2. The marked drop-off area will be available between 7 a.m. and 3 p.m., Monday to Friday (excluding holidays).
4.Hand it to the clerk and mark it as shipped. Once your package is scanned in, your tracking will update and your package will be on its way to your buyer. As per eBay instructions from recent announcement.
Can I just leave my packages at the hub?
No, every package must be received by a hub clerk. Packages left unattended will not be picked up, scanned, or accepted, and may result in an "Item not received” claim.
This little tidbit displays on the order detail page:
Shipping
Make sure to include both lines of the street address including EVTN: M25>>>> on the shipping label. We need it to process your order. The barcode at far right in screenshot was added recently.
If as per the OP eIS staff is NOT scanning on drop off sounds like left hand does not know what right foot is up to!?!?!
marnotom!
·1 week ago · EditedThis doesn’t state that the package will be scanned at the time it’s dropped off.
lotzofuniquegoodies
·1 week ago · EditedFor couriers dropping off parcels (Puro/UPS etc) the receiver would be signing for packages they received. The driver would not be taking photos of items delivered. They(the courier) needs proof it was dropped off for their records. If it is a seller dropping off packages it is an acknowledgement an item has been dropped off. Like stated previously for amazon returns at a postal depot they create a label while you are there. That puts parcel into motion. Again a confirmation. For the receiver (at eis) it would be their job to scan packages as they are handed off to them. I am pretty sure in another post I included where I confirmed the receiver scans at time of receipt. (Due to eBay forum editing, unable to locate).
As per the post by @geteos and their discussions with hub staff "they are working on a system". Considering the eBay announcement was posted Sept. 3 they should have had something in place from the get go. They are very likely receiving parcels constantly. Scanning as they arrive would/should be the proper business practice. FIFO would be the way to go at that point. (First in..First out) and that would be the easiest way to accomplish. Where as eeny meeny is not. IF they are scanning on a random delayed when we feel like it basis this could make parcels late, even if they weren't due to no fault of sender.
marnotom!
·1 week ago · EditedWe seem to be forgetting what eIS is. It's not a carrier. It's a forwarding service. It coordinates deliveries. It doesn't do the actual delivering.
It's a bit like handing a addressed package to a friend and paying them to get a shipping label and take it to the carrier of their choice. Does the person handing it off get a scan from their friend?
As you say and has been noticed elsewhere, Sincro is working on a scan upon acceptance system for items sellers send to the hub under their own steam, but given that it seems that even without this system in place, items are getting acceptance scans in reasonable time and not going astray. I think we're so used to stuff happening instantly that it seems unfathomable for "hand-delivered" items to be handled in what's likely batches. The sky isn't falling.
lotzofuniquegoodies
·1 week agoI was basing by input on 35 + years in the shipping and receiving field and on standard business practices. Many which seemed to go out the window with Covid. I confirmed with a Puro driver and they would be in deep do do NOT getting a signature at any business. Closed? They deliver the following day. Most likely the parcels as noted in the other post, left sitting by the door were done by sellers who didn't want to return the next day. Just an educated hunch. Too risky in my book. If I arrived at a postal depot and they were closed I would bring back the next day. (anything with trackable barcode).
The main reason for scanning at time of drop off would be as proof positive confirmation. "Here" is not a receiving system where and when data entry is built in to the system. It's a necessary required evil....Part of the job. Not doing it at time of receipt is just lazy and should never be defended.) Probably built into the same reason eBay gives sellers heck for items not having tracking scans.
marnotom!
·1 week agoBut Purolator is a carrier. The eIS hub is a destination. Quite different things.
geteos
·1 week ago · EditedJust wanted to provide another update on this topic as I dropped off another package yesterday but didn’t get a scan this morning so I decided to drive over to the EIS location see if there was a reason why. Well it turns out that the drop off location was closed today. I met another seller who was trying to drop off his items but was unable to. No notice on the receiving door, just the lights off inside.
It wouldn’t be a big deal, as it’s possible they were closed for truth and reconciliation day (Canada Post is closed today) but there were several packages left unattended at the shipping door. I’m not sure which courier thought it was okay to just leave them there. Hopefully it didn’t rain on them…
Anyhow I’ll be watching for a receive scan tomorrow for my package.
lotzofuniquegoodies
·1 week ago · EditedThat info would make me nervous. If there was no one around to accept parcels and area was not secure I would not be leaving unattended. If this is being done by couriers, that would be an extremely bad business practice. End of story. That would be like the public leaving on/by the counter at a Shoppers Drug Mart when the counter was closed for the day.
When a Signature Is Required
Strict Policy: Major carriers (like FedEx and UPS) treat bypassing a mandatory signature as a severe policy violation.
High-Value or Restricted Items: Parcels containing expensive goods, legal documents, or age-restricted items (like alcohol) legally or contractually demand an in-person handoff and a recorded name or signature.
Liability: If a driver signs for or drops a signature-required package unattended, they assume direct liability for lost, stolen, or disputed items, which can result in termination. [1, 2]
When a Driver Can Leave a Parcel Without a Signature
No Signature Required (NSR): If the shipper did not pay for or select a signature service, standard "driver release" protocols apply. Not a service I would use.
Safe Location: The driver may leave the package at a business reception area or secure dock if they judge the location safe and no recipient contact was requested.
marnotom!
·1 week agoI don’t think even major carriers such as UPS and FedEx deliver on holidays, so I’m curious about what carriers would have handled them. Likely ones using gig workers, is my guess.
geteos
·1 week agoThat’s my guess as well, I didn’t take note of the service that dropped them.
I think ended up going again this morning and spoke with the manager running the operation, he said they are working on changing the loading door to help secure the area since right now the loading door stays open for drop offs. He also said they are working on an arrival scan for items that are physically dropped off by users. They also follow Canada Post’s schedule, so they are closed on any days CP is closed.
He also suggested that I hand off any high value items with either him or the other manager on site in the meantime.
aliox325
·Sep 16, 2026 at 3:30 AM · EditedI also dropped a package off today, the clerk said they would scan it "later". I marked shipped in the ebay app (they should clarify if we are supposed to do this or not...) to avoid late shipment and nothing yet, no scan and payment is still on hold. When does it usually get scanned?
marnotom!
·Sep 16, 2026 at 4:47 AMThe announcement that @lotzofuniquegoodies reposted/quoted states that sellers are supposed to do just what you did. 😄
That’s what we’re trying to figure out. We haven’t seen many posts from sellers like you detailing their own experiences yet.
Keep in mind that there may be a lag between the time the item is scanned and when the scan info gets uploaded to eBay.
aliox325
·3 weeks agoUpdate:
Hello,
I think the package was scanned today, so the day after, as it has now been cleared off the pending hub intake, and funds have been released.
Thanks all.
marnotom!
·1 month ago · EditedFor anyone who's already used the drop-off option, how much of a delay is there between when the item is dropped off and when the arrival scan is (supposedly) made?
And does this arrival scan show up on a tracking site such as Parcelsapp?
geteos
·3 weeks agoI dropped off a package to the warehouse on Tuesday around 11am, it was scanned in Wednesday morning at 8:01am.
It would be better if they had some sort of proof of drop off since it sits in limbo for up to 24 hours it seems. I'd like to use it for higher value items, but I'm a bit apprehensive since there's no way to prove the item was dropped off until they scan it in.
marnotom!
·3 weeks agoWhat was your buyer charged for shipping the item to the hub? If there's no way to reinvoice a buyer who purchases an item from you that's being handled by eBay International Shipping, then I think they're still getting charged your domestic shipping rate for getting the item to the hub. I would see the lack of an immediate delivery scan as the trade-off for keeping more of the shipping cost in your pocket.
reallynicestamps
·1 week ago · EditedI drop eIS packages into the corner mailbox here in Victoria and they normally don't get scanned until they get to Richmond BC where the terminal is.
When I drop untracked packages into the mailbox, they get "scanned" at the eIS terminal in Mississauga.
Note that those untracked Lettermail packages are
a) legal since I am sending them to a Canadian address although they will continue overseas
and b) fairly low value since I was not born on a turnip truck.
mandicrafts
·1 month agoYes, there needs to be an "accepted" notification if you drop in person. You get an "arrived at hub" notification when it is sent in (besides the delivery notification from the carrier you use), so in-person needs the same. The seller is "on the hook" till there is an arrival scan!!!!
lotzofuniquegoodies
·1 month ago · Edited@sunshine-shoppe
This was their recent announcement on the topic of dropping off.
https://www.ebay.ca/sellercentre/shipping/ebay-international-shipping/hub-drop-off
Why drop off directly?
You don’t need to update any of your shipping policies to drop off, and can choose it on a case-by-case basis. If you’re looking to reduce costs and provide the most secure hand-off for your order, hub drop-off is for you.
Print an address label. When your item sells with eBay International Shipping, go to the Orders page on Seller Hub, click the three-dot icon, and select “Print packing slip and more”. Check “Address label” and print.
2
Pack it like you’re shipping it. Your package should be fully sealed and ready to go, exactly as if you were handing it to a carrier.
3
Drive to 2520 Royal Windsor Dr., Mississauga, Loading Door R-2. The marked drop-off area will be available between 7 a.m. and 3 p.m., Monday to Friday (excluding holidays).
4
Hand it to the clerk and mark it as shipped. Once your package is scanned in, your tracking will update and your package will be on its way to your buyer.
Directions to the Hub
The hub is located at 2520 Royal Windsor Drive in Mississauga. Drop-off is made directly in the sorting facility, from the rear loading bays.
According to the disclaimer in 4 it "sounds like" they do not scan immediately at time of drop off. It should be similar to dropping off a parcel at the post office if you hand to clerk vs placing in an open bin. They scan on the spot.
@devon@ebay Do you have any additional info you can shed on the procedure or can you pass on to the group that handles eis in Canada? Not scanning would be similar to leaving at the back door and driving away. Not a very secure procedure especially if they are receiving 100's of packages per day that way.
marnotom!
·1 month agoI think this is hyperbolic. Even items shipped to the hub don't get scanned by the hub immediately upon delivery. eIS scans items when they're officially accepted. Delivery scans are done by the carrier.
lotzofuniquegoodies
·1 month agoYou go to door 2, hand parcel(s) to eIS employee, they scan the barcode that NOW appears on label and you are on the way. Problem solved. This is NOT rocket science. (Originally they had to input the ID number for the package when it arrived at the hub. It was/is on every pkg.)
marnotom!
·1 month ago · EditedThe eIS barcode is not a delivery scan barcode, though. It's scanned when the item is accepted at the hub. Given the lag time between a carrier's delivery scan and the hub's acceptance scan, and the fact that sellers pick up their extra "protections" only after the item is marked as accepted at the hub, I suspect the packages the hub receives are initially x-rayed or inspected in other ways to ensure that nothing unsafe or illegal is contained in them before they're scanned as accepted.
Short answer: The solution you mention is obviously the way to go, and I'm sure it was considered briefly, but there's probably a good reason (from Sincro's perspective) why it's not being done this way.
lotzofuniquegoodies
·1 month agoHow is the eIS barcode not a delivery scan? It scans it into the system as confirmation of goods received. Then it(the order) gets follow up scans along as it moves through each step of the process. Below is one sent by expedited lite. You see similar tracking updates with parcels sent using letter, less the in between info from shipper and eIS warehouse.
Tue, Sep 8
7:45pm
CLOSE BAG
MISSISSAUGA, ON L5T 2N1
Tue, Sep 8
7:45pm
CLOSE BAG
MISSISSAUGA, ON L5T 2N1
Tue, Sep 8
7:45pm
CLOSE BAG
MISSISSAUGA, ON L5T 2N1
Tue, Sep 8
6:54pm
PROCESSED
MISSISSAUGA, ON L5T 2N1
Tue, Sep 8
1:34pm
PACKAGE RECEIVED AT DHL ECOMMERCE DISTRIBUTION CENTER
MISSISSAUGA, ON L5T 2N1
Fri, Sep 4
2:06pm
EN ROUTE TO DHL ECOMMERCE OR AWAITING PROCESSING
0
Fri, Sep 4
11:11am
LABEL CREATED
0
Fri, Sep 4
9:46am
Tracking number provided
At Hub (Step 2)
Fri, Sep 4
11:17am
Item arrived at hub
You to Hub (Step 1)
Canada Post: 40132527282XXXXX
Fri, Sep 4
8:00am
Delivered
MISSISSAUGA, ON L4W 1S2
Fri, Sep 4
8:00am
Delivered
MISSISSAUGA, ON
Have you ever personally returned something for example to Walmart or Rona? They make you sign a copy of the receipt acknowledging you received funds back. For eIS this would be the same in reverse. Them confirming they have received the item when you drop it off. It's either a bad business practice or lazy. Mind you I worked in a time where ALL deliveries were signed for and so were any pick ups (by customer or their assigned courier). It protects the business and customer/driver.
Delivery companies dropped signature requirements for most packages to speed up delivery times, lower costs, and reduce person-to-person contact
Why Signatures Are Rare Now
Efficiency and Speed: Waiting for customers to answer the door slows down drivers. Dropping packages off quickly lets drivers finish more stops each day.
Cost-Effectiveness: Large retailers and carriers often find it cheaper to replace a lost or stolen item than to pay for the extra labor and fees of mandatory signature services.
Pandemic Changes: The COVID-19 pandemic made contactless delivery standard practice to maintain safe physical distances, and companies realized the faster method worked well.
Photo Proof: Many modern carriers now use geo-tagged delivery photos instead of signatures to prove a package arrived.
marnotom!
·1 month agoInteresting. It's been a while since I last purchased an item from a US seller using eIS, but my recollection is that the first scan at the hub used the term "accepted" rather than "arrived." Does that scan event also show up when you check the tracking on Parcelsapp?
lotzofuniquegoodies
·1 month agoImportant to consider most eBay users are not likely aware of ParcelApp is a thing.
Parcel App Display (Item dropped off Aug 31) in Calgary - Scheduled delivery -
Expedited portion: Days in transit 6
Forwarding with DHL Portion: Days in transit so far: 7
Estimated delivery time 20 to 22 days.
CP USA Tracked 7 to 9 days.
reallynicestamps
·1 month agoWho is "they" in that statement?
Were you physically at the plant? On the phone to the plant? With eBay customer service?
If you are planning on regularly dropping off packages there, get to know the clerk at the front desk and make friends. There are rules and rules.
FWIW most of my eIS shipments go letter rate with no tracking to the plant from BC to ON and so far nothing has been lost on either leg.
Domestic packages under 500 gr and 2cm thick can be shipped letter rate even if they contain goods.
marnotom!
·1 month agoYou could email a suggestion to the eIS development team, I suppose, but keep in mind that sellers who ship their items untracked to the hub also face this situation.
For an eIS drop-off, does the buyer still pay the seller’s domestic shipping charge?