Bought an items on Ebay has been stuck at the Shipping Hub for a week with no updates?
Summary: wolivere expressed frustration over a package bought on eBay from the US being stuck at the shipping hub for a week without updates, while other packages from Singapore and China have already arrived. This isn't the first time they've experienced such delays using eBay's shipping. ypdc_dennis advised monitoring the delivery promise and recommending opening an INR claim if the package doesn't arrive on time. marnotom! explained that tracking can be unreliable and suggested that the item might still be moving despite the lack of updates, mentioning potential issues with items containing lithium-ion batteries. They also questioned if any item specifics might affect delivery. Meanwhile, 2011dragon76 reported a similar issue with multiple items and mentioned considering a class action lawsuit, to which mrdutch1001 responded skeptically, citing such threats as a common, ineffective tactic among dissatisfied customers.
I bought an item on eBay, from the US. It got to the shipping hub in 2 days. It is now been a week, and all it says has Arrived at shipping hub. No further updates.
I bought 3 items 1 came from the US 1 from Singapore, and 1 from China. Both of the other packages have arrived.
The US one is still stuck? and I can find no way to get an update.
This is the second time this has happened, last time it never arrived and was deemed lost.
I am now keeping an eye, and if I see an item using Ebays shipping... I prefer to not use it. Since items are either very delayed or never arrive.
2011dragon76
·1 year agosame with me I have 5 items with same issue no updates im out a lot of money , maybe a class action lawsuit needs to happen
marnotom!
·1 year agoWhy should you be “out a lot of money” when you have eBay’s Money Back Guarantee to fall back on, @2011dragon76?
mrdutch1001
·1 year ago"maybe a class action lawsuit needs to happen."
hahaha...and how many times have we all heard that "threat" over the years, which has become a running joke here on eBay....BTW,good luck with enticing anyone else with that idea beyond your dreams...
but you can always return to the forums with how successful you were on that....
marnotom!
·2 years agoI'm not clear on whether you're concerned that your item has no tracking past the eBay International Shipping hub in Illinois or if you're concerned that you haven't received your item after the last estimated date of delivery.
Tracking only tells you where an item has been, not where it is. Your item may have moved on from the eIS hub but for whatever reason, subsequent tracking scans haven't been transmitting to eBay. (This seemed to happen sometimes with the old Global Shipping Program system, for what it's worth.) One reason I don't generally get bent out of shape about following tracking information is that I've concluded that knowing the last recorded scan location of my item doesn't change the fact that I haven't received it.
I doubt your first item was actually lost and I suspect this one wasn't, either. There have been a few posts on this board and the .com discussion boards that suggest that items with lithium ion batteries pose a logistical challenge for eIS and they tend to dead-end at the eIS hubs. Is there something about either item that could prove problematic for this quirky system to forward to Canada, do you think?
What's the last estimated date of delivery for this item, anyway?
ypdc_dennis
·2 years agoThe ebay shipping program from the USA can be quite slow. ebay shipping from the UK it is much faster. My brother sees 1-2 weeks delivery times for the UK versus 2-4 weeks for the USA.
Just keep track of when delivery is promised and open an INR claim if it hasn't moved/arrived by the end of the delivery time range.
-;-