can not request a refund | Buying

ja_58865 · 2024-05-09T14:29:45.578000Z

I placed a pre-order for a 2023-24 Panini Prizm retail box in January this year. It is now May and I am still waiting for my order. The last communication from the seller was in February. They said Panini had shipped it to them. They have now set up a tracking number with the post office. However, when I checked this number in May, the result was that they did not ship it. I have been trying to contact the seller, but they just disappeared. When I wanted to report to eBay that I did not receive what I purchased, the system did not find the item, but I had already paid and I also had the order number. But I can't find my order in the system. So there is no way to apply for a refund. And I found a negative review in the seller's evaluation in the past month, which was about them ignoring customer contacts, but the seller's reply to the customer in the comment was that their account was stolen and they could not respond to the customer's damage. What should I do to protect my rights?

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