Canada Post not delivering to apartment/condos of signature required items
Summary: The discussion revolves around Canada Post's policy of not delivering signature-required items to condos or apartments, instead leaving a Delivery Notice Card (DNC) for pickup at a postal outlet. theoldestfart questions why this policy is being enforced long after the COVID-19 pandemic began and if it's due to issues with verifying delivery. pjcdn2005 explains that Canada Post is reverting to pre-COVID practices, which included signature collection for registered mail at outlets. Concerns are raised about the impact on residents who cannot easily access postal outlets, especially those with disabilities or mobility issues, compared to private couriers like Amazon and FedEx who deliver directly to the door. cumos55 adds that COVID concerns might still be affecting Canada Post's practices, while others argue for better customer service or privatization. Overall, participants express frustration with the inconvenience caused by the current Canada Post policy.
If you live in a condo or apartment that uses a common entrance then Canada Post will not deliver signature required items such as "Registered Mail™ and Xpresspost Certified™ items" . The carrier will only leave a Delivery Notice Card (DNC). The eBay buyer will then have to go to the Postal Outlet specified on the DNC after 1 PM the next business day to pick up the item.
Why is Canada Post only doing this 18 months after Covid started? Canada Post was delivering these items in the past without collecting a signature. Were people scamming businesses saying that they never received the item?
lambiguity
·3 years agoThey don't even try to deliver parcels to my condo. They just leave a card in my mailbox to go pick it up. So much for delivery! I've complained so many times.
cbrown1232
·3 years agoYep, completely useless. And in my building there are many who are elderly or who have physical disabilities which makes a trip to the post office nearly impossible.
Funny how Amazon, FedEx, Purolator, UPS etc don't seem to have this problem with basic customer service. TIme to privatize!
pjcdn2005
·5 years agoAs the notice states, they are going back tot the way it was done before Covid. I get my mail in a community mailbox and before Covid, I always had to pick it up at an outlet if a signature is required. When the sender pays for a service with a signature, Canada Post is obligated to have the receiver sign for it.
theoldestfart
OP5 years agoThing is that Canada Post indicated to me via Twitter that this behavior of leaving a DNC Is even going to occur if the receiver aka me is at home in the apartment. They are not even going to attempt delivery it seems.
Are eBay buyers even aware that if they purchase an item being shipped via a means that requires a signature that the buyer will have to drive down or get someone to take them to the local postal outlet? If the buyer is housebound can they designate a proxy to pick up items?
pjcdn2005
·5 years agoAt one time CP would deliver a signature required item to our door if we were home but they haven't done that here for a few years now so I am quite friendly with out postal outlet ladies. Were they still going into apartment buildings and ringing the buzzer to see if the apartment holder was home pre Covid?
For the past year I don't think that they were collecting signatures at all but now that Covid isn't as prevalent in most places, they must feel that it is now time to collect signatures when required but don't want the postal workers to have to go inside buildings to do that.
When collecting mail from an postal outlet I think that the person picking it up needs to show ID from the same address but perhaps someone else can confirm or deny that.
theoldestfart
OP5 years agoI just recently moved into an apt from a house so I do not have any recent experience re signature required items here in the apt. The way I read the Canada Post press release it seemed to indicate a deviation from normal with respect to apartments/condos. I had thought that CP would attempt to seek a signature pre Covid at least but from your experiences, that was not the case.
Previously during Covid the items would be dropped off either in my mailbox (signature reqd) or I think possibly at my apartment door. The at the door delivery may have just been a parcel item.
I know Amazon has no issue delivering here at the door but those are no signature required items.
During these times I try to schedule my trips out and once winter hits here that will be even more important.
cumos55
·5 years agoAt present, there will always be a possibility of an exposure to Covid
(1) There is no guarantee that the person in the apartment has been vaccinated. There is a group of people that will never choose to be vaccinated.
(2) The person in the apartment will not be wearing a mask, whether vaccinated or not.
As time passes we are closer to being protected from Covid.... But there is no guarantee that all people will be vaccinated or will wear a mask. Covid variants may still be a problem
When someone goes to pick up a parcel and sign at a postal outlet.. there are rules that protect people from any exposure to Covid.
We are still in the process of getting protected from Covid.... BUT..... Not everyone believes in vaccination or that there really is a Covid problem.
theoldestfart
OP5 years agoOk but is this nondelivery of these items due to Covid or was this always Canada Post procedure for apartments/condos? That is the million dollar question that I am still trying to get someone with more experience with apartment deliveries that require a signature.
femmefan1946
·5 years agoor was this always Canada Post procedure for apartments/condos?
In most apartment buildings, no one can enter without a code or the permission (ringing in) of a resident.
Not all buildings have maintenence staff.
While it is usually possible for the postal carrier to access the mail room, it's been my experience that the carrier will leave a Notice instead of the parcel, because the boxes are so small.
Much the same as with community mailboxes. If the parcel box is filled or if the parcel is too large for it, the carrier leaves a Notice.
Carriers are always on the clock. They often don't have time for someone to come down 12 stories or to take the elevator up 12 stories (and back again) to deliver a parcel. And the carrier often has multiple postal walks to cover before she goes back to the terminal.