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Complaint about global shipping program
Summary: dcauley97 expressed frustration with eBay's global shipping program, detailing a negative experience with a delayed shipment from the United States to Canada that took over 26 days. The seller and eBay's support were unhelpful, and they compared this situation with past experiences before the global shipping program existed, finding it lacking. crashingcollector added a similar complaint from their own experience, highlighting lengthy delays and inefficiencies in the shipping process, while lotzofuniquegoodies offered insights about a transition to eBay International Shipping replacing the Global Shipping Program, which is still experiencing issues. Finally, kh-leslie closed the discussion due to its age, suggesting starting a new thread for further discussion.
<span;>I am very very unhappy with eBay and the global shipping program. I bought a small item from the United States on November 4th. I am in Canada. The item moved normally within tracking until it cleared customs. Then it sat for over 20 days. Nothing. No movement. Contacted seller, his response was literally "nothing I can do". 4 words. Called eBay to to report item not as received, because it was past the date of expected delivery, they forwarded me to the accounts department, where I waited on hold for an hour and a half with no answer. I gave up at that point.Then I get an update a week later saying intelcom has received information about the package but hasn't received it yet. This last update is dated from a month ago! Then the next day I get another update saying "In transit - Exception - Warning: Package scanned by wrong driver". It's been 26 days in transit for this one little item weighing less than an ounce. Unacceptable.
<span;>I have been using ebay on and off for around 20 years. This is just one of the recent "issues" I've had with eBay and the global shipping program. There were NEVER this level of problems when there was no Global shipping program. Ever! I have been buying a lot on eBay lately for my hobby of coin collecting, and I've decided I'm done with it. There are other places I can buy with zero hassle, and affordable, fast reliable shipping with the United States postal service.
kh-leslie
·3 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
crashingcollector
·3 years agoE bay Global shipping program is a bust. They have one outlet for all of North America now in Chicago illinois.
I live on the west coast in Vancouver canada and orderd from a seller in Washington State on June 13
Normal mail 7 to 10 days at the most!
But Ebay wants you to rely on their global shipping program.
It is now july 16th and in tracking my package it has only reached Toronto Canada as of july 16. OMG. 30 days to get from Washington State to Toronto. I could have driven down to Washington State to pick up the packadge a hundred times faster.
Ebay needs a west coast facility. If there are to many protocols to go thru with the US postal service ,than Ebay needs to really look at this more closley and figure out a better stratagy.
lotzofuniquegoodies
·3 years ago@crashingcollector
Most likely your shipment was caught up during the transition.
GSP is/has been phased out as of July 1, 2023. It's been replaced by EIS (Ebay Intl Shipping) with several (???) locations that process these shipment. Sellers that qualify are being enrolled. 2 of the biggest disadvantages of the program is not all items qualify and if shipped will not get to the customer and combined shipping is not an option.
As per blog that could cause issues to items during the transition:
https://www.ecommercebytes.com/2023/04/30/ebay-announces-international-shipping-will-replace-gsp-and-eisd-by-july/
https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-international-shipping-program?id=5348&st=3&pos=1&query=eBay%20International%20Shipping%20program&intent=EIS&lucenceai=lucenceai&docId=HELP1704
It's similar with Canada to the USA. I am in Calgary. Recently sent something to Montana(address 5 hrs away by car). Routing which I have no control over would normally be Calgary..Van...LAX and then indirectly to Montana. My shipment went Calgary...Van...Buffalo NY...Rochester NY...Billings MT...Missoula MT...Noxon MT. Total transit time 11 days. Total milage 9214 km. Seems a smidge wasteful or poorly coordinated.
-Lotz