Did not receive my package tracking shows it wasn’t shipped to my address and eBay declines appeal
Summary: nascartnt is facing a frustrating issue with an eBay purchase that was shipped from the US to Canada. The tracking information shows that the item was picked up in Illinois, but does not indicate it ever reaching Canada. After filing a dispute with eBay, the claim was declined twice, citing delivery to the location. In a follow-up, nascartnt discovered the item didn't pass inspection and was liquidated. marnotom! offers insight, explaining that this might be due to eBay International Shipping policies, and suggests checking for communication from eBay or reaching out through social media for further assistance. The situation remains unresolved, and more advice is awaited.
Looking for some help I ordered an item from the US to my destination in Canada, tracking shows it was picked up in Illinois at a post office. Nothing shows it ever. made it to Canada. I submitted a did not receive investigation with eBay. They declined and stated it was deliveredto my location. None of the tracking information shows that it ever entered Canada let alone come to my destination. I attached all tracking information that was available to me showing this and to my surprise they declined, I then appealed the decision which they declined again very rapidly and now I can't talk to anybody about it when I attempt to, it says decision final and kicks me out of the help section. This is extremely frustrating, but it looks like I'm out $350. Any help or advice would be appreciated. I don't know if it means anything but I have 77 comments as a purchaser with 100% positive feedback.
marnotom!
·1 year agoThese are the terms and conditions for buyers purchasing items that are forwarded through the eBay International Shipping system:
https://pages.ebay.com/internationalshippingprogram/buyer/terms/
Of most relevance to you is section 10, "Undeliverable Items". It states that items that cannot be delivered to the buyer may be subject to being liquidated by eIS. Since the seller doesn't lose out in instances like this, the seller isn't affected and eIS will try to recoup some of the monies it should be refunding the buyer.
Why you didn't get a refund when you filed your Money Back Guarantee claim is a bit of a mystery. The mechanics are that the bot who handled your Money Back Guarantee case interpreted the item's final destination as Glendale Heights, Illinois and didn't twig to the fact that this was a sale being handled by eBay International Shipping. I see that on one of your screenshots, there's a note that the item was considered delayed. You may have filed before the new estimated delivery date and the delivery location may have still been set as suburban Chicago, and this would have held true for your appeal which appears to have also been handled by a bot. (Hope this makes some sense. Apologies for my awkward wording.)
Check your email and eBay messages to see if there are any communications from eBay about this sale and whether you'll be issued a refund automatically. If nothing shows up by the end of the week, consider contacting eBay through Facebook or X/Twitter (links are at the bottom of most eBay pages) and get in touch with customer service that way.
I'm sure others will pop in with advice on this.
nascartnt
OP1 year agoWell, in the process of gathering the information to reply to the questions you kind people have asked me I now see today's update is that apparently it didn't pass inspection for some reason, the shipper refused to ship, and the item was liquidated. Not sure what that means. Original listing is posted tracking information with USPS as well as Canada Post purchase date was May 31, 2025. I added in The screenshot of the new info today indicating it being liquidated, any assistance in helping me understand this would be amazing thank you you all.
reallynicestamps
·1 year agoIf the item made it to the eBay International Shipping hub near O'Hare Airport in Chicago, it is still in transit.
What is the last estimated date for delivery?
Has that date passed?
marnotom!
·1 year agoOccasionally they don’t make it out of the hub or they get turned back a little further along in Chicago, and this is often due to
the item being deemed unforwardable for various reasons. Unfortunately, the item doesn’t always get a scan to reflect this so it looks as though the item has just disappeared.
And sometimes items at the hub don’t get further scan information for a little while but are still considered to be moving through the system. This could be the case with your item.
When did you purchase the item and what was the last estimated delivery date for it?
brettjet38
·1 year agoPlease show us the listing, the tracking number, and then maybe someone can assist, we need to see the other side of the story...