Does Ebay even look at evidence | Buying

can_42510 · 2026-01-26T17:55:00.545000Z

Currently in appeal.Ordered an item Dec 7 from a seller who sent me a tracking number through Global Express (have pic) which still says my toy is in customs in China. I waited until Jan 19, final day of ship, to contact seller. They then sent me someone else's tracking number through FedEx (which was sent two weeks after my order!) that was sent to another postal code in my town (have pic). I tracked down the buyer of this tracking code, who confirmed it was her package, where it was sent and the seller who gave it to her. I even contacted Fed Ex who also confirmed this tracking number was not sent to my address. I have an open ticket with their fraud department and awaiting a notice to prove this tracking number was not sent to my address. I asked for a refund and eBay sided with the seller!!!! Saying it was sent to the right address. I have proof from FedEx, the buyer, her seller, and eBay’s own records showing the wrong postal code to prove nothing was received by me, yet they sided with the seller?! Is eBay a fraud? Do they even look at the evidence? How can I appeal to get my money back?

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Does Ebay even look at evidence | Buying | eBay Canada EN