EBay EIs Package Tracking Hub

Summary: laniandmathew expresses concern over delays and a lack of updates in tracking packages shipped through eBay's international shipping option. They have experienced lag in tracking updates, especially with packages stuck in customs and emails from DHL indicating dispatch, which are not reflected in eBay's tracking system. msau4301 and other participants discuss similar experiences with delays, suggesting customs processes and holiday periods might contribute to the issue, and advising patience and reliance on estimated delivery dates. marnotom! and reallynicestamps also recommend not obsessing over tracking details as the arrival is out of the buyer's control. Eventually, laniandmathew notes that some packages have cleared customs and updates lag behind actual movements, reflecting business as usual at the eBay hub.

I placed a handful of orders with shipping through the EBay international shipping option, many I paid fees up front. There’s 3 packages currently at Step 2 at the eBay hub, none have update with a new tracking number . One of the packages has customs owed on it via DHL, which had a tracking number attached to it, but not updated on the eBay tracking site, only through DHL which I found out through email that it had been dispatched to DHL. Is this a lag in the system? Is it because it’s the weekend? Why hasn’t it updated saying it’s been shipped to buyer through eBay?

laniandmathew

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Posted 1 year ago·Last reply 1 year ago

12 comments

laniandmathew

OP1 year ago

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7 packages now arrived at eBay’s hub and nothing has updated, even though one has made it into Canada. I received a email from a shipping company who said they are delivering one tomorrow…. What’s going on?

john_koenig99

·1 year ago

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@laniandmathew wrote:
7 packages now arrived at eBay’s hub and nothing has updated, even though one has made it into Canada. I received a email from a shipping company who said they are delivering one tomorrow…. What’s going on?

What's going on is business as usual for the hub.

It's literally a black box. You know when it comes in, but when it will come out is a mystery.

Like others have mentioned, just keep an eye on the latest expected delivery dates. As long as you are within that frame, waiting is your only option.

happybuddy

·1 year ago

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Any update?

laniandmathew

OP1 year ago

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Two of them still say customs cleared. A different one was cleared today and given to Intelcom. The other two were cleared yesterday and on the 2nd but still has not been given to Intelcom.

You in the same boat?

laniandmathew

OP1 year ago

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Oh and eBay hub is lagging for updating the tracking numbers, they were on the move in the back end but eBay hub didn’t upload the tracking numbers.

reallynicestamps

·1 year ago

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Never watch tracking.

Most shippers (and airlines) use spoke and hub delivery which is efficient, but doesn't always make sense from the outside.

And remember your shipment is probably moving with a pallet of others that will eventually reach your province, your city, and your carrier.

Mark the last estimated date for delivery on your calendar and have an ice cream cone in the sunshine.

marnotom!

·1 year ago

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I used to check the tracking of my items with the intensity of a religious fanatic until one day I realized it didn’t make any difference to how quickly I received the items or the condition in which they arrived.

99% of the time, there’s no reason for us buyers to worry about what’s happening to our items or where they are or aren’t until the estimated delivery window. My suggestion is to stop checking the tracking of your items until they’re due to arrive. You can’t do anything about their progress through the delivery system until then, and as you’re finding, having access to the tracking information (which may not even be accurate) is giving you the illusion that you have control over these shipments and you’re getting frustrated realizing that you actually don’t have this control.

Put reminders in your phone for the first or last estimated delivery dates for your items and go about your business. Trust me, your blood pressure will be a lot lower.

msau4301

·1 year ago

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It seems almost everything that has to pass through customs any way at all seems to be delayed. I've seen posts with people's items sitting 10 days or more with no movement. Even though it's being shipped through eBay's International shipping that would not speed things up, in fact I think this new(ish) program is even longer waiting times than the previous Global Shipping by quite a bit.

The weekend would play a part for sure, and the fact that it's a weird long weekend with some people taking an extra long one with the Tuesday Canada day (many people taking the Monday off too) then US July 4th this week also it will definitely be slower than usual. Don't fret if it hasn't updated on the eBay side, I remember ordering when they used Global Shipping and the item arriving to me without ever having the second tracking number uploaded. As has been posted elsewhere, since there were problems with DHL for a bit (I think back on track?), could be someone else was in place temporarily that is not as quick.

john_koenig99

·1 year ago

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@msau4301 wrote:
Even though it's being shipped through eBay's International shipping that would not speed things up, in fact I think this new(ish) program is even longer waiting times than the previous Global Shipping by quite a bit.

That's a fact. Like a said in another post, order from the US now take 2-3 weeks on average, to arrive. In contrast, my latest order from Germany arrived in 1 week time.

reallynicestamps

·1 year ago

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@john_koenig99 'Twas ever thus.

I've been selling by mail order since the 1970s and it averages 21 days from anywhere in the US to anywhere in Canada and vice versa.

While European delivery runs about 10 days.

@laniandmathew

I received a email from a shipping company who said they are delivering one tomorrow…. What’s going on?DHL locked out its workers for about a week.

And eIS has been using DHL for last mile delivery for some time now.

Possible relationship?

Tomorrow is not a holiday.

laniandmathew

OP1 year ago

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DHL has nothing to do with Intelcom or the customs, it’s the American DHL that sent it to Canadian customs. It’s Intelcom and the CBSA

john_koenig99

·1 year ago

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@laniandmathew wrote:
DHL has nothing to do with Intelcom or the customs, it’s the American DHL that sent it to Canadian customs. It’s Intelcom and the CBSA

But DHL Canada is also a last mile delivery partner, as well. It really depends on the order.