eBay EIS return | Buying | eBay Canada EN

jbechtel · 2026-06-25T01:36:21.642199Z

I've been buying for a long time but never have had to do a return. Recently bought an item described as "authentic" which wasn't. Initiated a return and found out that the seller has no downside, gets to keep the money, and then EIS sent me a DHL shipping label, etc. Now it's stuck with DHL asking for information from me and I don't know what information they want and don't have anything other than what was sent by ebay for the return. With what we pay for EIS this is ridiculous. And there is no way to contact eBay to fix this.

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