Ebay Money Back Guarantee, false hope!

Summary: leethechevyguy shared their frustrating experience with purchasing a part on eBay, scheduled for delivery via DHL by November 18, but later found to be "destroyed." Despite opening a claim with eBay and contacting the seller multiple times, the case has repeatedly been put on hold by eBay due to the seller reporting the item as in transit. DHL and Apple Express, the alleged delivery services, were unhelpful. marnotom! questions the necessity of contacting DHL and Apple Express, suggesting the seller's actions may complicate the eBay claim process. reallynicestamps advised bypassing eBay entirely by filing a chargeback with the credit card company. The issue remains unresolved, and leethechevyguy is left without a refund for the $330 part.

Part ordered on Nov 1, 2024. Shipped DHL by the seller. Delivery was scheduled for Nov 18. Nov 25 tracking info show "part destroyed". Claim made to ebay Nov 30th. Conatcted seller several times. He says nothing he can do to help. Here's the history from Ebay...

Jan 9 the case was put on hold, "seller provided information that the part is in transit"

Dec 25 the case was put on hold "seller provided information that the part is in transit"

Dec 10 the case was put on hold "seller provided information that the part is in transit"

Nov 30 the case was put on hold "seller provided information that the part is in transit"

I have made several phone calls to DHL. They say contact the shipper, they aren't the delivery company, Apple Express is. I made several ca;lls to Apple Express, no reply, no answer. I contacted the seller sevarl times, no, he can't submit a claim, yes he has been paid in full. Contacted Ebay by phone, nothing can be done while it is on hold. Wait until January 25th.

And that's where we stand today. I'm out $330.00, my customer can't drive his car, safety required part and I can't get my money back!

Magical. isn't it?

leethechevyguy

326 View listings

Posted 1 year ago·Last reply 1 year ago

2 comments

reallynicestamps

·1 year ago

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You bought a part.

It was shipped to you using DHL.

The part was not delivered in time.

You filed an Item Not Received claim.

You have not been refunded.

Forget eBay.

Go to the credit card you really paid with and open a chargeback since you have not received the part.

KISS

marnotom!

·1 year ago

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Was the part forwarded through "eBay International Shipping"? If so, that would explain the seller's reluctance to get involved in the claim as sellers who use that service are only responsible for having the item delivered safely to a forwarding hub in suburban Chicago.

Why did you need to contact DHL and Apple Express? There shouldn't be any need to do that for an eBay claim.

What was the part? Was it a used part that could have had fuel residue on it? eBay International Shipping has a prohibition against those.

Finally, did you use a credit card to pay for the part?

Sorry for all the questions, but usually Money Back Guarantee claims are pretty straightforward. The fact that you were in contact with DHL and Apple Express makes me wonder if the claim was filed properly or if extra steps were thrown in that complicated the claim process.