Ebay not handling problem well since Nov 29, 2023 until Feb 15 still unresolved. | Buying

nottoni_0 · 2024-02-15T17:18:09.637000Z

Purchased Bewell 4 watches, only 1 sent & damaged, reported to Ebay 1 week later. Ebay refunded me ONLY 1 watch. Same day & time I reported the 1 damage watch Ebay CLOSED WHOLE FILE and I didn't receive 3 other watches I paid for or money back. Ebay is refusing to help stating file is CLOSED, I've been dealing with this refund money since 1 week after order on November 23, 2023 (December 18, 2023 complained) now February 15, 2024 still UNRESOLVED. Extremely upset since I trusted Ebay. More than 35 hrs on phone with Ebay customer service and 75 pages of e-mails and paper work to Ebay and the Seller ECO - NO RESULTS. Ebay did not protect me or investigated with ECO (Bewell Watches) told me to do it myself, whereby Bewell refuses to reply to my e-mails. Went to police as Ebay stated - police stated ALL divisions too busy (have police's badge #) now Ebay wants me to go to the bank. This is OUTRAGEOUS. It is Ebay's mistake not mine for not reading or listening to me properly on December 18, 2013 and instead of closing 1 watch they closed the other 3 watches at same time. 15 Customer Service persons later, no results but still state "they care". They need to listen and review all their phone calls to Ebay on this and they will view themselves their mistake. I WANT A REPLY IMMEDIATELY and my money back but this isn't happening months later. Ebay doesn't protect you as they state nor do they care. Also asked Ebay to take Bewelll (ECO company) off thir site so no one else gets into this problem which as of today they still did not. Again showing you how much Ebay cares. Impossible to get Ebay's phone number in Canada, USA they state "go online".

Discussions

Ebay not handling problem well since Nov 29, 2023 until Feb 15 still unresolved. | Buying | eBay Canada EN