EBay shipped me the wrong item from the hub when my actual item hasn’t even reached the hub yet
Summary: avchebb reported an issue with receiving the wrong item from a hub on eBay before their actual order reached the hub. mrdutch1001, grann-4629, and marnotom! participated in the discussion, but their contributions are not detailed in the content provided.
Anyway, now as of this morning there have been further USPS tracking updates to say it was received at the post office and went out for delivery to the hub and then failed delivery and rescheduled for next business day due to the hub being closed. USPS still has my item. What on earth was shipped to me yesterday?! The DHL tracking has my city listed for delivery so it’s definitely coming to me, but the item I ordered is a stuffed animal and the DHL tracking lists the item weight as almost 3 pounds.
I’m extremely concerned now. I have no idea what has actually been shipped to me yesterday and when my item actually does get delivered to the hub on Monday, what’s going to happen to it? EBay tracking has already updated with this new DHL tracking number and said the item has arrived to the hub and been shipped to me. I can’t wrap my mind around how this even happened. Will my actual item now be sent to someone else or lost in the abyss? I’m so frustrated. How does someone else’s item get assigned to me in the first place when mine hasn’t even arrived?
I’ve reached out to customer service and they’re just as confused as me but agree something is wrong. Now I’m just stuck waiting until Monday when my item actually reaches the hub and then reach out to them again and hope someone can figure this out. I just want what I paid for. Has this happened to anyone else? I’ve never experienced this before with many orders going through the hub.
5 comments
marnotom!
·11 months ago@avchebb, have you received anything yet?
marnotom!
·11 months agoPretend for a moment that you're living back in the olden days when tracking numbers didn't exist. You'd order an item, and then wait for it to come in. If you discovered there was a problem with what arrived, you'd get in touch with the sender and they'd advise you on what steps you should take next.
Having all this tracking information in this day and age doesn't change that procedure. For all we know, that tracking information may be glitched, anyway. Wait until just before the first estimated delivery date has arrived before checking the tracking again, if the package hasn't arrived. There's nothing you can or should do in the meantime. If the package arrives by the last estimated delivery date and it turns out you did receive the wrong item, file an "item not as described" case through eBay's Money Back Guarantee procedure. You'll be refunded and advised whether you'll need to return the item or not.
Go for a walk if the weather's nice, make some tea or have a beer. It's way too soon to be worrying about this.
mrdutch1001
·11 months agoWelcome to the world of eIS shipping, a world of inconsistencies, surprises, wonderment, excitement, frustration, anxieties..and a world where this thing called P-A-T-I-E-N-C-E is needed!
avchebb
OP11 months agogrann-4629
·11 months agoRight, and considering it's a new thing here, there are going to be glitches. Hang in there!