EBay shipped me the wrong item from the hub when my actual item hasn’t even reached the hub yet | Buying

avchebb · 2025-10-18T18:35:42.726000Z

A very expensive and one of a kind collectible item was shipped from the seller to the hub with USPS earlier this week. Yesterday out of nowhere the eBay tracking said it arrived at the hub and was immediately assigned a DHL tracking number and sent with DHL (they have received it and processed the package). Strange because USPS never had an out for delivery scan and as far as their tracking showed it was still at a USPS distribution centre near the hub.Anyway, now as of this morning there have been further USPS tracking updates to say it was received at the post office and went out for delivery to the hub and then failed delivery and rescheduled for next business day due to the hub being closed. USPS still has my item. What on earth was shipped to me yesterday?! The DHL tracking has my city listed for delivery so it’s definitely coming to me, but the item I ordered is a stuffed animal and the DHL tracking lists the item weight as almost 3 pounds.I’m extremely concerned now. I have no idea what has actually been shipped to me yesterday and when my item actually does get delivered to the hub on Monday, what’s going to happen to it? EBay tracking has already updated with this new DHL tracking number and said the item has arrived to the hub and been shipped to me. I can’t wrap my mind around how this even happened. Will my actual item now be sent to someone else or lost in the abyss? I’m so frustrated. How does someone else’s item get assigned to me in the first place when mine hasn’t even arrived?I’ve reached out to customer service and they’re just as confused as me but agree something is wrong. Now I’m just stuck waiting until Monday when my item actually reaches the hub and then reach out to them again and hope someone can figure this out. I just want what I paid for. Has this happened to anyone else? I’ve never experienced this before with many orders going through the hub.

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EBay shipped me the wrong item from the hub when my actual item hasn’t even reached the hub yet | Buying | eBay Canada EN