eIS isn’t giving me a refund for broken item | Buying

samahun-3142 · 2026-03-18T21:58:09.517000Z

I ordered something from the US to Canada. It arrived broken and no longer working. Since it’s vintage and unique, I asked the seller if they’d be okay with at least a partial refund without me returning it to help have it repaired. They were okay with this but first checked with eIS. Seller told me to open a return claim without actually returning the item and it will be dealt with. I did that, and called ebay to confirm. The assistant said yes, I shouldn’t return it and I’ll get a refund in about a week. Two weeks later I chat with ebay since a refund hasn’t been issued. The assistant sent a request to eIS and told me to wait another 3 days. Starting to feel like I won’t actually get my refund.Anyone else have issues like this?

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eIS isn’t giving me a refund for broken item | Buying | eBay Canada EN