Getting refund on custom charges on a return from Canada Post
Summary: chphan received an item that did not match the description and intended to return it but faced a problem with non-refundable custom charges. marnotom! advised on filling out form B2G for a refund of these charges from Canada Border Services. Meanwhile, burtzchest shared a similar situation in France, where customs fees are charged on returns, leading to confusion about who should pay them. pjcdn2005 and others clarified that customs fees are generally the seller's responsibility if no returned merchandise indication is provided, and that buyers should mark returns to avoid fees.
Short/long story.
Seller sent me an item that is said item in terms of name and description but the item itself is not the one in the pictures that seller posted. It's an item in lesser condition than the one in the pictures. Seller may have multiple of said items and sent me the wrong one matching the pictures in the listing or he intentionally sent me a different item even though it doesn't look exactly as the one in the pictures hoping I wouldn't notice there was a switch.
I made a return request and eBay system gave me an auto return label. Before I sent it back and get a full refund, I just realize that I had to pay custom charges of nearly $40 to Canada Post office. I don't think ebay or the seller is going to refund me these custom charges. I will be out $40 even if I return the item. Is there a way to get the charges back?
pjcdn2005
·3 years agoIn some cases EIS will charge customs fees when you make the purchase. If you paid those charges when you made the purchase and the return was for a 'not as described reason' then ebay should refund you for those fees once the item is returned back. If you paid those fees when the item was delivered you will have to apply to get those back as @marnotom! described.
burtzchest
·3 years agoi just return an item in france and the postofice there asks that women to pay 22euros to gat it back
now she dosent want to accept my return shes mad and ...who has to pay for a return such an amount of customs????
reallynicestamps
·3 years agopjcdn2005
·3 years agoreallynicestamps
·3 years agomarnotom!
·3 years ago@reallynicestamps, I think what @pjcdn2005 means is that because there was no indication on the customs form that the package contained returned merchandise, French customs considers the seller to be the "importer" or recipient of this particular shipment, and as such, the seller would be technically responsible for paying VAT, etc. due on the returned item.
pjcdn2005
·3 years ago@reallynicestamps In this case the seller is considered by France as the receiver/importer on record.
reallynicestamps
·3 years agomarnotom!
·3 years agoYou’ll need to fill out what’s called a form B2G and send it to Canada Border Services. There should be a version of the form on the reverse side of your customs assessment notice. If you’d rather work with a fresh copy, you can find it here along with some information on filling it out:
https://www.cbsa-asfc.gc.ca/publications/forms-formulaires/b2g-eng.html