HELP- I was sent an invalid return label and the Call centre is siding with the seller
Summary: allinthemindtreasures is facing a challenging situation with an eBay purchase where they received a fake item and an invalid return label. They have attempted to resolve the issue through eBay's call center, but have been repeatedly sent the same invalid label. Other participants, including msau4301, reallynicestamps, and others, recommend escalating the issue through eBay's social media channels, as these channels are managed by better-trained staff compared to the call center. Alternatives such as contacting the seller and considering out-of-pocket return shipping have been suggested. Ultimately, after much persistence, allinthemindtreasures was able to speak to a supervisor who recognized the invalid label and resolved the issue in their favor.
Someone at eBay (not the call centre) please take a look at my case. The seller sold me a fake accessory that he labelled was from 1988. I asked to return. He said no. It has gone to case. He attached a fake label to the case. This label is from a pre purchased box from Canada Post. I actually printed it and brought it to Canada Post to see if I could use it. They said no because the box must be with it. I called and the call centre said; no problem we will send you a new label and instead they sent us the exact same fake label. Had to go to a supervisor. We got the case on hold for about a minute, and now the case says that we need to enter the tracking number or else we will lose the case. We want to ship it back, but can't because there is no valid label. Can someone please look into this for me? It was a for a Hacksaw Jim Duggan with the 2X4.
pansy19
·3 years agoCP Scans Return to put Tracking # in system .
There is no way he can upload Tracking to Case if is not accepted from CP.
IF ebay doesn't step in , will not be able to Return Item on time and get Refund .
There are 2 options :
To contact ebay until get help OR give up on shipping and get Refund .
If Item worth less that shipping is better to give up to save time, energy , avoid frustrations ......
I lost each time Custom fees when something goes wrong .
Because the Seller doesn't want to pay RSL,
Then ebay removing negative feedback if you left to seller.
Un fortumately this is ebay promessed protection .
reallynicestamps
·3 years ago@brettjet38
For the purposes of the Claim, the buyer has to return the item and have Proof of Delivery.
It may be worth it to the buyer to pay the $12-$23* for his own label.
The chances of getting that cost back -- I don't know.
Regular parcel can be dropped in the post box. Online labelled parcels can be dropped in the post box.
But it would be more comforting to hand it in over the counter at the PO.
* National Regular Parcel rate through Tracked Packet USA up to one kilo rate .
allinthemindtreasures
OP3 years agoTo get this resolved I had to call everyday and eventually was forwarded to a supervisor who understood this was not a real label and the case was closed in my favour.
pansy19
·3 years agoThe best thing for you is pay shipping & Insurance and send it to Sender , upload Tracking # on case immeadiatte as ebay close case without rules and information.
It's better loose shipping than money you paid for item.
Fully agrre with you about ebay on social media - I'll never contact them thru .
We pay extremly high to be here .
CP is nothing better !
brettjet38
·3 years agoUse the label provided by the Seller and ship the item back, if it does not scan or does not track you will win as the "Tracking" number provided will how as invalid...
...and the item will not be returned to the Seller, that will fall on the Seller for providing an invalid return label.
pansy19
·3 years agoIf he does this .
CP will send package to Emergency Facility .
It takes several weeks to investigate where /what.......
Their's CS is nothing better that ebay's even worst.
The package will be return to his adress with New Label on it with smiley face "insufficient postage".
Until then ebay will close case ,He will lost everything .
CP doing this every time when workers open package and check what is in it .
brettjet38
·3 years agoYes, as I said
The OP @allinthemindtreasures should send it back using the label provided, it will scan as recived then ...
The buyer will be fully refunded as the tracking number provided by the Seller will show as "Invalid"
End Of Case
pansy19
·3 years agoEven If he drop off item once packager reaches facility , on first scan will be return to his adress.
He can't upload Tracking # on case before is acceptet by CP.
If he goes to office to send it , will be refused to.
He can't do nothing with this label.
This is ebay responsibility !It shoud be cut immediate .
They let this to happens , now is he next time will be someone else .
brettjet38
·3 years agoYou can just put it in a mailbox...
It a small item...
allinthemindtreasures
OP3 years agono, the item was not the standard 2cm that is required to go into a mailbox.
allinthemindtreasures
OP3 years agoLabel was not accepted at the post office. They could not scan it and therefore would not take it. This is not an accceptable solution to this issue. To get this resolved I had to call everyday and eventually was forwarded to a supervisor who understood this was not a real label and the case was closed in my favour.
allinthemindtreasures
OP3 years agoThe post office could not scan it because it was invalid, therefore would not accept it.
allinthemindtreasures
OP3 years agoreallynicestamps
·3 years agoGlad to hear this has been resolved.
I’m amazed at how the solution seems to always be escalate through social media instead of using the resources that they have. After reading so many community posts looking for similar issues I wonder; is there a petition to remove the call centre?
Not only are the 'social media' reps actual trained eBay employees, but the member gets a transcript, so the rep cannot make up policy to have the member end the call.
EBay denies that the phone call centre reps are sub-contractors. But I have my doubts, especially when we get an overseas rep. They may know the job as well as the Americans, and their accents are better, but they are still working with a 'calls per hour' quota.
pjcdn2005
·3 years agoHave you contacted the seller explaining that the label can't be used without the flat rate box? If they are still not willing to send a different label it's best to contact ebay customer service on Facebook or Twitter to explain this particular problem. Once they understand, they will hopefully close the case in your favour without requiring a return.
flipistics
·3 years agoThese boards aren't usually monitored by anyone official that can help you.
How did you pay for it? If you used a credit card or paypal, you have options if the seller won't cooperate. You can also try contacting them through Facebook (eBay for business). They seem to be better trained. You can call in again and see if you get someone competant as well.
Depending on the price of the item, you could also pay for the return shipping yourself. You absolutely shouldn't have to, but at least it is an option to help cut your losses if other methods don't work.
reallynicestamps
·3 years agoNow my case is saying that I need to provide a tracking number. I have called the call centre but was told they would send me a new label.
When you say 'call center" do you mean eBay?
At this point you should contact eBay through social media,not the poorly trained reps on the phones.
The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that mean giving you the advice you want to hear instead of the advice you need to have.
https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.
https://twitter.com/askebay?lang=en
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.
The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.
And you are able to show that the label you were sent is unusable.
Be sure that any rep you Chat with understands that you were sent the equivalent of a prepaid box label- a Priority International Flat Rate Box with NO BOX.
Some of the US reps have a hard time with concepts like "Canada doesn't use the USPS but has it's own postal system". The Philippinos are better about that.
allinthemindtreasures
OP3 years agomsau4301
·3 years agoI haven't had this happen before but I do use the Prepaid boxes from time to time and the Tracking Numbers on those boxes always start with GD.......... Does it start GD? If so it can't be used without the box itself!
Maybe that will be enough to prove it isn't a usable label? Good luck!
allinthemindtreasures
OP3 years agoallinthemindtreasures
OP3 years agomsau4301
·3 years agoallinthemindtreasures
OP3 years agomsau4301
·3 years ago