How long do Canada Customs last?
2 months ago I bought a camera from a seller in Ukraine. It was estimated to arrive sometime between May 6th- June 5th. It's June 5th and the package still has not arrived. I want to know how long customs take because when I track my package it says it's being processed at the airport and it has been stuck like that for over a month. What should I do?
7 comments
femmefan1946
·2 years agoThis should be a reminder to sellers that Registered Mail is only trackable domestically.
Sometimes it will be scanned in some countries, but just as we learned about "tracking" on Small Packet USA, the scanning and uploading cannot be counted on.
femmefan1946
·2 years agoWhat was the last estimated delivery date?
If that has passed you have 30 days to open a Not Received dispute (INR) with eBay and get a full refund.
If it has not passed, stop watching tracking, mark the last estimated date for delivery on your calendar and wait as patiently as possible.
If the eBay Money Back Guarantee has expired (more than 30 days since expected delivery) go to your Paypal account and open an INR claim.
You have 180 days from payment for this, although I hear this will soon be reduced to only 90 days.
The seller will be required to prove delivery (not shipping , Delivery) or to refund you in full.
If you don't use PP (and it is a useful way to anonymize your financial information) go to the credit card you did use to pay and enquire about a chargeback.
Most cards allow 120 to 180 days for chargebacks.
If you paid with a debit card, the money is gone forever. Debit cards are electronic checks and once paid that's it.
Fortunately, eBay does not allow payment with gift cards.
marnotom!
·2 years agoDo you have any idea what shipper the seller used? If you have just a tracking number, try entering it into the Parcelsapp site. You might get some information that didn't get sent to eBay.
ranjbas_0
OP2 years agoThey used Ukrposhta, I've tried parcel tracking and it shows me the same information as Ebay.
marnotom!
·2 years agoWas the item sent by registered mail? (The tracking number should have an R in front of it.) International registered mail doesn't need to be tracked in the destination country, so the item may have moved on without any further event scans.
ranjbas_0
OP2 years agoYes, the tracking number does have an R in front, but the package was said to arrive, at the very latest, by today. Should I keep waiting, or file a report?
pjcdn2005
·2 years agoIf it has been in Canada for a month and you haven't received it you might want to open an item not received. You can do that on the 6th.