I need help with a return case that appears to be stuck in eBay’s system | Buying

mms-8294 · 2026-05-21T15:56:52.235000Z

The item I received was significantly not as described (listed as new, but I received a used and defective item). I opened a return request, and the seller accepted the return.However, the return cannot actually be completed. The seller provided a return label that appears to be usable only within the US, even though this is an international return from Canada to the US. More concerning, the shipping label shows both the sender and the recipient as the seller. I do not know whether this was intentional, but it certainly does not appear to be a workable return solution.eBay previously indicated that I would be able to ask eBay to step in starting May 21, but the “Ask eBay to step in” option does not appear in my return case. Instead, I am being sent in circles with the chatbot, which provides no actual assistance.At this point, the return is marked as accepted, but there is no realistic way for me to complete it. A return that cannot actually be completed is not a real resolution. I need eBay to intervene and provide a workable solution.

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I need help with a return case that appears to be stuck in eBay’s system | Buying | eBay Canada EN