International return stuck: seller gave unusable label, no eBay step-in, chatbot loop.
Summary: mms-8294 is experiencing difficulties with an international return process, where a seller provided a return label that cannot be used. They have attempted to resolve the issue through eBay's support but have been caught in a chatbot loop with no option for eBay to step in. marnotom! seems to acknowledge or share a similar issue, though no further details are provided.
I need help with a return case that appears to be stuck in eBay’s system.
The item I received was significantly not as described (listed as new, but I received a used and defective item). I opened a return request, and the seller accepted the return.
However, the return cannot actually be completed. The seller provided a return label that appears to be usable only within the US, even though this is an international return from Canada to the US. More concerning, the shipping label shows both the sender and the recipient as the seller. I do not know whether this was intentional, but it certainly does not appear to be a workable return solution.
eBay previously indicated that I would be able to ask eBay to step in starting May 21, but the “Ask eBay to step in” option does not appear in my return case. Instead, I am being sent in circles with the chatbot, which provides no actual assistance.
At this point, the return is marked as accepted, but there is no realistic way for me to complete it. A return that cannot actually be completed is not a real resolution. I need eBay to intervene and provide a workable solution.
marnotom!
·4 months ago