International return stuck: seller gave unusable label, no eBay step-in, chatbot loop.

Question

I need help with a return case that appears to be stuck in eBay’s system.The item I received was significantly not as described (listed as new, but I received a used and defective item). I opened a return request, and the seller accepted the return.However, the return cannot actually be completed. The seller provided a return label that appears to be usable only within the US, even though this is an international return from Canada to the US. More concerning, the shipping label shows both the se...

marnotom! · Accepted Answer

You may just have to be persistent in your efforts with the chatbot. My understanding is that typing “agent” into the conversation a few times is the way to get you to a human being.