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Is it possible to sue eBay in small claim court?
Summary: jlch_9 shared their experience of being charged additional fees by eBay's Global Shipping Program for an order that was never fulfilled, and is considering suing eBay in small claims court as eBay refuses to refund these charges. Other participants like litono, musko-20, and 3_day_eventer voiced their dissatisfaction with eBay's handling of seller issues, agreeing with the notion that eBay prioritizes buyers over sellers. reallynicestamps pointed out the outdated nature of the discussion thread, while wpgbob criticized the Global Shipping Program for inefficiencies and high costs, although marnotom! noted that the program is being phased out. The thread was ultimately closed by kh-phdan due to its age, advising participants to start a new thread for further discussion.
Long story short, I have a recent order that involves Global Shipping Program. The seller refunded the order because it was out of stock, but the Global Shipping Program fees, including shipping, and customs charges were not refunded. I filled an "item not received" case and thought it was a straightforward one. But eBay closed that case and claim they won't refund anything they charged for GSP. Requesting a call from eBay won't help - they said they would open an appeal, but in the following up email they said they will keep the decision.
I am thinking of suing eBay in a small claim court. The situation is simple and easy to prove - I paid for a service from eBay, I didn't receive the service, and eBay refuses to refund. Has anyone done that before? I am located in BC. Do I have to submit the small claim case to Ontario, or do I have to do it in BC?
kh-phdan
·3 years agoHello Everyone,
Due to the age of the thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue discussing this topic.
Thanks for your understanding!
wpgbob
·3 years agoThe global shipping program is borderline fraud. It is very close to tied selling. I have been using ebay for over 20 years now but i am moving away. I paid $140usd to ship a parcel from Califotrnia to Winnipeg, Manitoba whic has been sitting in a "hub" for the past 7 days.
marnotom!
·3 years agoreallynicestamps
·3 years agoYou are adding on to a ZOMBIE THREAD FROM MARCH 2021
It would be better if you started your own thread, since the information in this one is dated and may no longer be accurate.
Why Virginia? You are in Canada and eBay is in California (and apparently Switzerland) while Managed Payments are handled by Ayden which is a Netherlands corporation.
EBay does not close accounts for a good six months which allows time for resolution of financial claims through Paypal (180 days) or credit card chargebacks (120-180 days usually).
litono
·5 years agoHi,
I have a similar issue as yours, I listed 1 item Ebay bidding, 1bidder won the bid but he is from oversea, at first I did not want to ship but he convinced me that I willing to pay because he need that item, after agreed on the condition and shipping cost then I sent it to him but when he received I turned his word a want to return, ebay never protect seller and they only care about buyer, hopeless with ebay decision. DON'T SELL ON EBAY if you don't want to headach because they don't care about us
musko-20
·3 years ago3_day_eventer
·3 years agoI'm going through a nightmare sale with a nightmare buyer and all the feedback I'm getting from ebay suggests they will support the buyer. Once this is resolved, and I close my ebay account, they can't stay connected to my bank can they? I want to cut all ties with ebay after the current mess is resolved. I also want to take them to small claims court in Virginia, but I saw one post above that if I lost, ebay would sue me for attorney fees. What a mess, so there is absolutely no recourse for a seller. I guess the only recourse is to drop from ebay and not support them anymore??
mrdutch1001
·3 years agothis thread is old as is this so boring topic of threats of suing eBay....
this is where we all can say "oh here we go again, another threat about suing eBay"...
well good luck with that & be sure to come back to the forums here on eBay to brag about your success...
we all anxiously await hearing the details of how you successfully sued eBay ...
pjcdn2005
·3 years agoI have no idea how small claims work in the US as this is the Canadian board and the posters here are in Canada. You haven't given any details about the situation but you might want to give more information here or on the US board as one of the posters might have an idea of hiw to gelp. Start your own thread as they will likely close this one since it is quite old.
sellers board on .com - https://community.ebay.com/t5/Selling/bd-p/selling-db