IT LOOKS LIKE THE BUYER IS GETTING SCREWED AGAIN!!!!!
Summary: porkos123 expresses frustration with DHL eCommerce's recent handling of eBay international shipping, noting that buyers are being charged duty on any amount despite Canada's de minimis rules. They cite an example where a $12 package incurred an unexpected $28 fee. marnotom! clarifies that Canada's de minimis threshold is typically C$20 to C$40, depending on shipment method, and suggests that DHL might have charged taxes and fees rather than duty. They advise eBay buyers to choose pre-payment options for taxes and suggest contacting eBay customer service if documentation is unclear.
DHL eCommerce is at it again , Buyer beware . Dhl is now the exclusive to ebay international shipping and you will be charged duty on any amount 0.01 cents and up . Even though Canada Boarder Services allows 60.00 Canadian to come into Canada before its even looked at for duty. Now that dhl ecomerce is now in the fold you can expect to pay duty on any amount ! my package was held HOSTAGE today for 12.00 us value and a duty bill of 28.00 had to be payed before it was released to Canada Post for delivery. THIS has to stop ! they are robbers !!!!!!!!!!!!!
marnotom!
·2 years agoThe de minimis--or threshold before items are assessed taxes and duty--is actually C$20 or C$40, depending on whether the item is sent through the mail or handled by a courier. (C$60 is the threshold for gifts.) I'm not sure which would apply for something handled by DHL eCommerce.
More info here: https://www.canadapost-postescanada.ca/cpc/en/support/articles/customs-requirements/customs-duty-taxes-and-exemptions.page
Having said that, US$12.00 converts into about C$16.50 at the current mid-market exchange rate, so either DHL is using a really crazy exchange rate or it's completely out to lunch on when and when not to charge and assess for taxes on items it handles.
I doubt that you were charged duty on your shipment. You were likely charged sales taxes and then an assortment of charges related to processing the item as an import and for handling the taxes DHL thought was owing on the shipment.
Many listings for items forwarded through eIS now give buyers the option of paying the taxes (and duties, if applicable) at checkout and it only adds a few bucks to the shipping charge. I would urge eBayers to choose that option rather than the "wait and see" option.
When you receive your item, @porkos123, see if there's any documentation that explains why you were charged taxes and brokerage fees on your item. If the info doesn't make sense, I suggest that you get in touch with eBay customer service, preferably through their online options through Facebook, X/Twitter, or chat.