Item bought and not received case | Buying

centralbe24 · 2026-06-19T03:09:33.278907Z

Hello, I need some help...I bought a item back on Apr 19, 2026 it was a 100oz sliver bar from China and on May 24 when the seller admitted that the item was delivered to the wrong address I opened a eBay 100% money back case. Myself and the seller went back and forth for the 4 business days and we couldn't work out anything. The seller wanted me to close the case and refund the money "outside" of the case which means that I wouldn't be covered by eBay and couldn't reopen the case if he didn't give me a refund. So of course I kept the case open so that I could ask eBay to "step in", So on May 29 eBay messaged me from their "eBay High Value Claims Team" and said that the case closed in my favor and I will be getting a full refund and that would take 2-5 business days to refund. So after the 6th day I still didn't have a refund and the case was put on Hold, So I called eBay and asked for more details about why its on hold and they replied with something along the lines of "We are waiting for more documents from the seller and the seller has up to X date to provide those documents" and the seller had a few days to provide more documents. So after a few days the seller didn't provide the right documents so that the cased more from "Hold > Pending" and again I was told a few times that the case closed in my favor by the agents. So I gave eBay another call and each agent told me something along the lines of "You will get the refund by X date". Still had no refund so I called last Friday (June 12) and spoke to a manger he told me that they are waiting for a signature from the back office to approve of the refund. And I asked if it was worth calling my credit card and doing a charge and I believe he said by next Friday would be best to give the credit card a call for a charge back.So long story short the case has been open almost a month and even though I was told by the "eBay High Value Claims Team" that the case closed in my favor and I would get a full refund I still do not have a refund and I don't know what I should do next? Do I give the credit card a call? Do I call eBay back again? I'm getting quite upset because I don't know what my next steps are. And I haven't heard much about the case from eBay every time I had a update was myself calling the agents on the phone. Also the other issue is every time I call the story changes I don't get the same info from different agents. And also eBay will not reply to my emails that I sent through the "Help and Contact"Thanks,

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Item bought and not received case | Buying | eBay Canada EN