item returned to ebay international hub glendale heights IL
does anyone know what happens to packages returned from CANADA to the new ebay international hub in IL it used to be kentucky now IL do these packages get lost? ? is there a phone number to call to find out their whereabouts?
5 comments
machinatarium
OP1 year agothat sucks they give you a tracking number then when it leaves the country it disappears they can at least provide a valid tracking number that's all i was interested in finding out. i got no where.
marnotom!
·1 year agoDid you get an automatic refund for your item or did you have to go through the eBay Money Back Guarantee process to get your money back, @machinatarium?
For what it's worth, Parcelsapp is pretty good about providing additional tracking numbers for items forwarded by eIS. But I'm confused by your posts now. You first said that your item was returned to the eIS hub, but in your last post you said your item "left the country"? Do you mean it made it out of the United States again, or are you referring to its return journey from Canada to Illinois?
marnotom!
·1 year agoShort answer is, "It depends on why the item was returned, but probably not a great deal."
An item returned after reaching the destination country is usually returned because either the buyer refused the shipment, was unable to collect the item from the Canadian carrier's hub, or else the carrier somehow bobbled the shipment.
All of these scenarios would be covered in the "Undeliverable items" section of the eBay International Shipping (eIS) terms and agreements for buyers purchasing items where the service is used. There are links to these terms on the listing page, and as with the old Global Shipping Program (GSP), buyers agree to those terms by purchasing an item where the service is used.
The most likely outcome for a return from Canada would be that the item gets returned to the forwarding hub or a location nearby and is sold off to a liquidator. The seller would keep the funds from the sale and if the buyer isn't automatically refunded, they'd have to try to pursue a refund themselves. In the case of a refused or uncollected shipment, the buyer might not have recourse for a refund through eBay and would have to see if the payment method they use has provisions for contesting charges for undelivered internet orders.
I don't believe there's a telephone number that one can use to determine the whereabouts of an item forwarded through eIS. Some people seem to have had luck contacting eBay customer service through Facebook or X / Twitter (not by phone), while others have found that using a third party tracking service such as Parcelsapp provides event scans and information that isn't viewable on the eBay site.
Hope that covers your questions. Good luck!
lotzofuniquegoodies
·1 year ago@marnotom!
@machinatarium
Kinda sad that eBay internal services such as eBay Labels and eIS don't include a dedicated helpdesk. Might want to add MP (Ayden) for anyone that has had critical concerns. As for using Facebook for Business. Used to work adequately, but as of the first week of August, not so great from my recent attempts from attempting to assist other users.
-Lotz
reallynicestamps
·1 year agoThe guy who knew what they were doing went on vacation and will be back soon?