Items stuck in the US.
Summary: john_koenig99 expressed frustration over their orders from the US being delayed due to the ongoing Canada Post strike, questioning why alternative carriers weren't being used by eBay. mrdutch1001 clarified that eBay does not assign carriers and that responsibility falls to hub workers. mrdutch1001 also directed john_koenig99 to eBay's international shipping terms for more insight. marnotom! noted that while USPS hadn't initially announced service restrictions to Canada, an update revealed that incoming mail to Canada is being held due to the strike. Another participant, femmefan1946, explained the buyer protections available through eBay's international shipping program, emphasizing eBay's responsibility for delayed or undelivered items. Overall, the discussion highlights confusion and the sharing of information regarding shipping processes and responsibilities amid the postal disruptions.
Now that the Canada Post strike is dragging its first week (with no resolution in the horizon), I have four orders coming from the US that, unfortunately, didn't make it on time. And they have been left without any updates, over one week now.
Not sure if they are going to leave them there sitting, waiting for things to get back to normal here. But...if they are still in the US, why isn't eBay trying to find alternative carriers for the last mile leg of the delivery? Is it just to save money?
Any other Canadian buyers in the same boat?
femmefan1946
·1 year agoThe eIS Hub is part of a Seller Protection program.
Once the shipment reaches the Hub, the seller is no longer responsible for delivery.
EIS takes the responsibility.
As a buyer, mark the last estimated date for delivery on your calendar.
Either it will arrive or not.
If it doesn't, you as a buyer are covered by eBay's Money Back Guarantee.
If you open a Claim, it would be paid by eBay/eIS, and not by your seller.
It looks like, if the item is delivered later, eIS does not want it returned. You keep it.
marnotom!
·1 year agohttps://about.usps.com/newsroom/service-alerts/international/
john_koenig99
OP1 year agoNow they have an update:
"
Canada
11-25-24
Canada Post advises that the national strike continues. All inbound mail to Canada is still being accepted at the airports but there is no movement of mail in Canada. International items received as of November 15 are being held in secure containers and have not been processed. As such, no scans of any sort are available at this time, including item-level and receptacle scans. Once service resumes, items will be inducted, processed, and delivered in a first-in, first out (FIFO) basis, and as quickly as possible. Customers can expect delays as Canada Post manages volumes and stabilizes its operations. Countries can consult canadapost.ca/update to receive regular updates on any service disruptions."
marnotom!
·1 year agoNow that USPS has provided official word on this, the eIS carriers that use Canada Post for delivery within Canada (such as Asendia or DHL Global Mail) have something to react to.
I've noticed recently that the US listings I've looked at where eIS is the stated forwarding/shipping method only have the "duties and taxes paid at checkout" option, which suggests to me that they're going to be handled by carriers that generally don't use the postal system. Not sure what happens if the item ends up shipping to a remote/rural location that would see a couriered item handed off to Canada Post for the last leg. Changing the postal code for delivery doesn't seem to affect the shipping rate or the item's availability, so I suspect that the sites' coding isn't sophisticated enough to pick up on that for eIS shipments.
mrdutch1001
·1 year agoIF the packages were being transported via USPS from the HuB to Canada, then the packages would transfer over to Canada Post but because of the CP Strike, those packages will now will sit and wait until Canada Post resumes mail delivery...
IF the packages were being transported via other carriers from the HuB to Canada , then those packages would continue their journey as usual...
It isn't eBay's job to assign the carriers for the packages at the HuB for their transport to Canada...that is the responsibility of the persons working at the HuB ...
john_koenig99
OP1 year ago"It isn't eBay's job to assign the carriers for the packages at the HuB for their transport to Canada...that is the responsibility of the persons working at the HuB ..."
First, thank you for you answer. It makes sense what you say. From my end, in the tracking history, it says ASENDIA as the courier, but I think the actual carrier is USPS. So I am SOL, and just hope that those orders don't get lost while the CP strike is ongoing.
But it's curious that you mention that it's not eBay who assings the carrierrs, but the workers at the "HuB" (is this a different term for the International Shipping Center, where all the parcels arrive, before being shipped internationally?). I thought they were actually eBay's employees. I learn something new today.
mrdutch1001
·1 year ago