Multiple items stuck at eIS, is there a reason for the delay?
Summary: coinmu69 is concerned about several items ordered from the US that are stuck at eBay's Glendale Heights hub, fearing the delay might be due to carrier strikes. lotzofuniquegoodies suggests that the delays could be related to shipment volume due to changing tariffs, and mentions DHL's strike in Canada affecting deliveries. laniandmathew notes their own similar experience and suspects the tracking system at the hub might not be updating due to maintenance issues. coinmu69 considers reporting the items as not received (INR) due to the delay, while reallynicestamps advises patience, highlighting that eIS protects sellers once the items are with the carrier and suggesting that the delays might be due to customs or hub workload. The discussion continues with concerns over lack of updates and frustration with eBay's estimated delivery dates, with participants contemplating the efficiency of eIS and the possibility of eventual refunds if the items remain undelivered.
few weeks ago I ordered a items from the US that ship through eIS and all of them have gotten stuck at ebay's Glendale heights hub. item's arrived at hub within a week, but delivery date is approaching soon.
Is there a reason why nothing seems to be getting updated? is it related to carrier strikes?
reallynicestamps
·1 year agoI wonder if they refund at some point even if the package has some chances to arrive.
Yes.
It's called the Money Back Guarantee.
If the shipment doesn't arrive by the last estimated date for delivery,you can open a claim and be refunded.
As noted in Post 16.
And if the shipment arrives after that it's yours.
happybuddy
·1 year agoThanks, very helpful!
Is this a common issue? Did your hear anything about the DHL strike (that just end yesterday) in Canada that could affect Ebay EIS?
I just hate the fact that I had no news for weeks. It's a big box with a statue that worth a lot, no chance that they lost it at the hub.
marnotom!
·1 year agoThe eIS tracking system isn't terribly good at dealing with items that dead-end at the hub. The item may have been rendered unforwardable because of damage, for instance, but it's not going to get a scan with information to reflect that. Other things that may have tripped up the passage of this item could be the value of the item if it's over US$2500, or something simple such as the seller not including a packing slip with the item.
reallynicestamps
·1 year agoDHL was not on strike.
The management locked out the workers.
Credit where credit is due.
reallynicestamps
·1 year agoPersonally, I'm easily bored.
And so many questions are repetitive I have some canned answers in a text file on my desktop.
There is nothing new under the sun.
If the last estimated date for delivery has passed, you can get a refund, without harming the seller -only eBay and eIS.
And if the item shows up later, it's free.
But mostly.
DON'T WATCH TRACKING
happybuddy
·1 year agoSame here, I got a package shipped to Ebay EIS (USA to Canada) that arrived at GLENDALE HEIGHTS, IL on june 10 and never move from the Hub (if tracking is good). It's an expensive statue that I really want, I'm stressing about it past 2 weeks. My case is open since about a week, they will reach me in 48h upon last email recieved this morning.
coinmu69
OP1 year agoIt's a few days past the expected delivery range... should i just report INR and buy locally?
I can't imagine this is a good business model for ebay to have such a long turnover time at a shipping hub.
lotzofuniquegoodies
·1 year ago@coinmu69
Regarding expected delivery dates it's always a good idea to consider those as best case scenarios. For many of the estimates ebay provides they use very similar times. (eBays estimates don't factor rural to metropolitan or vice versa.) All can depend on when item was actually dropped off, if weekends or holidays were envolved, warehouse issues like system overload, weather and international customs. Customs can take 1 to multiple days for processing. Taking longer with all the tariff bruhaha. It's okay to monitor (remember the last scan is where it was last...not precisely where it is now.) Best to use some patience before filing an INR. Afterall your seller has limited control once an item has been handed off to the delivery method in play. (As a side according to a few of the help pages customs delays are NOT covered by eBays delivery guarantee.)
coinmu69
OP1 year agoUsing estimated delivery dates loosely would be ok if it didn't start a countdown for INR reports, also i'm not sure how the seller is even relevant at this point, package has arrived at hub and thus they aren't part of the conversation anymore.
reallynicestamps
·1 year agoIf it's urgent that you have these in time, you could.
If it was a casual purchase, give the seller a break, since they can do nothing once the shipment is in the hands of the eIS.
OTOH, eIS is a Seller Protection program.
The seller's responsibility for delivery ended at the eIS doorstep.
Personally, considering the urgency of the purchase, I might politely let the seller know about the delay then possibly open the Claim, which does not reflect on their selling account.
Pity the poor eIS/DHL clerks trying to figure out what tariffs/duty is due today. Is there a Canadian counter-tariff on your product?
And of course, even when the workers were locked out, parcels continued to arrive, giving them a heavier than usual workload.
So how urgent was it?
happybuddy
·1 year agoWhen did your package arrived to hub?
coinmu69
OP1 year ago~3.5 weeks ago for the earliest, 2 weeks for the most recent.
also, Pretty crazy how many corporate apologists are in these forums, seems to be the same 3-4 guys on every post replying with PR/GPT responses.
happybuddy
·1 year agoOk so you have 2 package stuck at GLENDALE HEIGHTS, IL that arrived at different date. Sounds more and more like the HUB is stuck. At least there is more chance we will see our package arrive someday. I wonder if they refund at some point even if the package has some chances to arrive.
john_koenig99
·1 year agoI have to say, almost 4 weeks stuck in the hub is quite insane. The longest I've had an item stuck there was 2.5 weeks. But... I've had two items that were received, processed and sent to me, only to get stopped AFTER customs cleareance (per tracking), and then get (allegedly) returned to the hub.
They were finally credited to me as "items not deliverable". No explanation as to why was ever given, even after I requested it. There were two Casio vintage pocket computers of a certain model (some of which I've ordered in the past, different models, without any issue). It appears to be a problem with that particular model. But it was a really painful experiece, dealing with that.
reallynicestamps
·1 year agoThey were finally credited to me as "items not deliverable".
Hmmm.
Interesting-- and a little scary.
Undeliverable items are not required to be refunded by the seller, so I wonder if you got a "courtesy refund" from eBay /eIS?
Any indication?
marnotom!
·1 year agoI think in this instance, “undeliverable” means “unable to be forwarded or transported to Canada” whereas the context for what you’re referring to is more along the lines of, “shipment was refused or recipient provided inadequate or inaccurate address information.”
john_koenig99
·1 year agoNo indication at all.
I ended up buying this particular pocket computer model from a seller who did not ship to Canada, not even via ESI. I had it shipped to a mail forwarding company in Florida, and then they shipped it to me. No issues.
To this day, I am still flabbergasted. 🤔
lotzofuniquegoodies
·1 year ago@coinmu69
Any recent delays most likely revolve around the volume of shipments that have to be processed due to the ever changing tariffs being put into affect. If your shipment was to be passed off to DHL eIS would be looking for alternate carriers depending on where you are located. DHL is currently on strike in Canada.
laniandmathew
·1 year agocoinmu69
OP1 year agoInteresting, so DHL is accepting packages to Canada again?
Most of my stuff is just stuck at (Step 2), haven't recieved any emails yet. hoping something happens next week though.
silverpinups
·1 year ago'Interesting, so DHL is accepting packages to Canada again?"
DHL in the USA delivers the package to the border/customs only. The Canadian part of the packages journey will not be handled by DHL in Canada due to the strike.
flipistics
·1 year agoIsn't the DHL strike over?
laniandmathew
·1 year agolaniandmathew
·1 year ago