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Order from United States stuck at international hub in the US
Summary: reallynicestamps inquired about the Global Shipping Program and eIS policies, specifically questioning if buyers still receive refunds if orders are delayed, even after the item is eventually delivered. devon@ebay confirmed that the situation remains unchanged under eIS. The rest of the discussion contains minimal content with several participants posting "None." The subject of the discussion deals with an order from the United States that is stuck at an international hub.
I live in Saskatchewan and made an order on March 30th, 2024. It was shipped on April 2nd with the expected delivery date to be April 14th - April 18th, on the order details page it says expected by April 19th (today). The last update on the tracking was from the international shipping hub where it says it was delivered on April 5th, with no additional updates that it has been shipped into Canada. I have not recieved any other tracking numbers indicating it was shipped into Canada either. I have contacted the seller and he does not have any other information about what is going on. At what point do I file an Item Not Recieved claim? Do I begin the process today as the expected "range" has passed yesterday and the item supposedly still hasn't been shipped from the international hub?
kh-shawn
·9 months agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
reallynicestamps
·9 months agoZOMBIE THREAD FROM APRIL 2024
The problem with zombie threads is that the information and advice may be dated and no longer valid.
reallynicestamps
·1 year agoWhat is the last estimated delivery date?
If that has passed open an Item Not Received claim (INR) with eBay.
Note that the seller is not responsible, and that this Claim will not cause them any harm.
You will be refunded,
If the shipment shows up later, eIS does not want it back.
john_koenig99
·1 year agoThe refund was already given, according to @moltencore . That's not the issue. The issue is that a rare item was lost, and who knows if they can find another one.
This exact situation has happened to me TWICE in the black box called eIS hub. It is a pain, and it does really ruin the buying experience.
moltencore
·1 year agoI had an item ship from the USA on August 5th. It became stuck in eBays International Shipping limbo after supposedly being released by customs on August 21st. Ascendia (eBay's carrier on this package) TWICE responded by stating:
"I have researched this inquiry for you, currently, your package is being held in customs as of August 21, 2025. Please be advised that Asendia USA has no authority over customs processes and procedures. Because of this, we are unable to provide an ETA on when this package will be released and delivered."
Hmm. It was released by customs but is still in customs. How very Schrodinger's cat.
I finally got a refund from eBay for this missing parcel, but how very frustrating. It was a rare item and will be hard to find again.
Every package coming from the USA (Through eBay International shipping) is taking at least 3 weeks to be delivered, topped with ridiculous shipping costs,and now I can't even trust that something will be delivered.
IMO eBay is doing their best to destroy the buying experience.
cha_117018
·1 year agoBut zero contact since ....
This is all too common still !
reallynicestamps
·1 year agoWhat is the last estimated delivery date?
If that has passed open an Item Not Received claim (INR) with eBay.
Note that the seller is not responsible, and that this Claim will not cause them any harm.
You will be refunded,
If the shipment shows up later, eIS does not want it back.
reallynicestamps
·1 year agobecause my understanding is it gets repacked at the Hub),
NO.
Consider how long it would take to unpack inspect and repack every item that is coming through the Hub.
Now consider who is working on the conveyor belt and how much they are paid.(Minimum wage in Illinois is $14 an hour).
Why would you as a business add $2 or more in labour to your costs of processing every one of the thousands of shipments that go through every day? Plus the cost of new packaging material.
Some items are opened and inspected, true. Poor customs descriptions, bad packing, or unexportable items would be.
I had one item repacked by GSP back when it started. The changed packinging included a Notice on eBay letterhead and was ludicrously larger than necessary. (The book was about 1.5cm thick and was repackaged in a box nearly 5cm deep.)
lividity22
·2 years agoThey lost a 3000$ CAD laptop for me last week, waited for it for weeks... Good thing is that the refund was done really quick but it sucks to wait for an item and never receive it and having to get it from somewhere else. There is really a problem with that hub as per all the reports....
xiao6344
·1 year agothat is quite unfortunate glad a refund came still sucks
3000cad **bleep**
marnotom!
·1 year agoItems containing lithium batteries have to adhere to a pretty strict set of rules and regulations to be shipped internationally, @xiao6344. I suspect improper packaging or concerns about packaging of @lividity22's laptop is what dead-ended it at the eBay International Shipping hub.
If you're interested, you can read the program rules in the eIS Seller Terms and Conditions:
https://pages.ebay.com/internationalshippingprogram/seller/terms/
fergua3
·1 year agoanother thing to remember with these EIS shipments is, in many cases, not to leave negative feedback for the seller. As long as the package gets to the Hub, their responsibiity is over.
Now, if you get the item and it has issues eg NAD, badly damged from poor packaging (although this may be iffy because my understanding is it gets repacked at the Hub), doesn't work corrrectly etc then negative feedback could be justified. But use discretion.
tee_bee_ay
·1 year agoThey haven't improved since then.
And while a refund is grand and proper, we wouldn't have ordered something we didn't want in a timely manner.
To my thinking there's no reason for items to sit weeks at a hub without processing, except for staff shortages. Hire more staff.
urseuk2015
·1 year agonikkhah0
·2 years agorc51cda
·2 years agoSame here. Bought May 16. Shipped May 19. Arrived international hub May 22. Hasn't left. Supposed to arrive today June 3, 2024. Can't contact anyone. Useless.
mrdutch1001
·2 years agoWhat is the last expected delivery date as indicated by eBay? THAT is what is important!
pjcdn2005
·2 years agoThe last date for expected delivery was June 3rd? If so, that means that tomorrow you can open an item not received claim by going to your purchase history and next to the item there should be an arrow and options to choose. I'm not sure of the exact option but one of them may be item not received. If not, click on contact seller and then you should see that option. That should open a refund request.
The international hub has had a lot of delays lately so you may want to wait another few days to see if it leaves the hub this week. There have been quite a few people who have reported that their item took 2 weeks to leave the hub but they eventually did receive it. It is totally up to you whether you want to wait longer or open a refund request sooner but you do have 30 days from June 3 to open one.
airgeadlamh
·2 years agoI'm in a similar situation -- my parcel has gone into hub limbo. The last date for expected delivery is in 2 days.
My question is, when you request a refund for non-delivery, does it come out of the pocket of the seller, or from eBay/the eIS?
marnotom!
·2 years agoThis transfer of responsibility is a big reason why eIS is becoming so popular with US sellers.
airgeadlamh
·2 years agoThank you, much appreciated!
recycle-repurpose-2007
·9 months agoEbay / EIS pays !
tee_bee_ay
·1 year agoSeems like they have not smoothed their process yet, mine arrived in Glendale Heights hub 9 days ago, no change.
I should have just waited 3 weeks for Amazon-of-the-continualky-changing-delivery-date.
aramatic
·2 years agoThere must be a system failure of some kind since a few of us have packages whose last tracking information is “Arrived at hub, Fri Apr 5”. Presumably not a coincidence.
reallynicestamps
·2 years ago@devon@ebay
Under the Global Shipping Program, if the delivery was not completed on time, the buyer was refunded.
If the delivery was made after the refund was made, the buyer kept both item and payment.
Is this still the situation under the eIS?
devon@ebay
Hi @reallynicestamps! With eIS this is still the case.
pjcdn2005
·2 years agoYou can't start a claim until the last day after the expected delivery date so that would be tomorrow. Apparently it isn't uncommon for it to take 2+ weeks for some packages to leave the shipping hub. They don't seem that organized. There is a chance that it will still leave there within the next week or it's possible that it is lost. It's up to you whether you want to wait a little while longer or not to see if it moves.