Orders from UK to Canada stuck in "item received" for a month | Buying

criwse_55 · 2026-05-06T23:50:39.436000Z

I am a new eBay buyer. I bought some records on March 28th that were shipped from the UK to Canada in two separate orders. Both were sent by Royal Mail Standard. The tracking on one showed it left the UK on April 2, then showed "item received" on April 7. The other order left the UK on April 5 and tracking showed "item received" on April 10. Since then there has been no more tracking updates for either order and nothing indicating where these orders are.As the expected delivery day was over a week ago, I put in a item not received notice with eBay and the seller immediately refunded my money, which was good, though I actually didn't ask for a refund, only for the seller to investigate. I really just wanted these records.I know the shipments have to go through customs, but is it normal for it to take a month to clear customs? It's not a busy time of year like Christmas time. And the items are just vinyl records. And where exactly are orders when tracking just says "item received". Is it sitting somewhere in the UK or is it in Canada? And yes, I did check Canada Post tracking and it didn't recognize the tracking number for either order.I realize eBay isn't Amazon and I can't expect to receive purchases in a couple of days, but having two separate orders disappear into the ether a month ago is not good. As much as I appreciate the seller promptly giving me my money back, I really don't think I'll be ordering through eBay again.

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Orders from UK to Canada stuck in "item received" for a month | Buying | eBay Canada EN