ParcelsApp Not Working

I was checking a couple of orders earlier this morning, one from the US and one from overseas. I usually check the status via ParcelsApp. To my surprise, they both showed the dreaded "No information about your package", even though they were tracking okay last night.

I then headed to CP tracking page, and boom...Got the infamous "Sorry! We are experiencing technical difficulties. Please try again later..." 🤔

Anyone else seeing this?

john_koenig99

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Posted Aug 7, 2026 at 1:05 PM · Edited Aug 7, 2026 at 1:05 PM·Last reply Aug 7, 2026 at 9:59 PM

9 comments

jtg204

·Aug 7, 2026 at 6:46 PM

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Canada Post SFSB Sent out this e-mail:

Update from Canada Post

Early in the morning of August 7, we experienced an unplanned outage that has impacted all our applications, including our customer-facing shipping and mailing systems. This means that our customers were unable to create orders for a period of time.

We are managing this with the highest priority and our teams have been working to resolve the issue as quickly as possible.

While our systems are starting to come back online, we could continue to experience intermittent issues; therefore, we are monitoring the stability of our applications.

We will keep you informed once the issue has been fully resolved. We understand that this may have impacted your business and we apologize for the disruption. Thank you for your continued patience.

lotzofuniquegoodies

·Aug 7, 2026 at 7:19 PM

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Here is the new link for checking CP's current status. The old version was disabled a few months ago.

https://status.asm.saas.broadcom.com/65270

phc64

·Aug 7, 2026 at 4:19 PM · Edited

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Currently I can't purchase a Canada Post shipping label on Ebay at all. I get a "Please be aware that Canada Post is experiencing issues at the moment. We apologise for any inconvenience and if affected, ask that you try again later."

The Canada Post website currently states, "Our systems are down across all services, and we’re working to restore access as quickly as possible."

So it appears to be a Canada Post issue and not a ParcelApp issue.

marnotom!

·Aug 7, 2026 at 1:50 PM

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Is it still working for items shipped with carriers that have nothing to do with Canada Post?

john_koenig99

OPAug 7, 2026 at 1:52 PM

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No idea. The orders will land eventually in Canada and last mile service is CP. But usually ParcelsApp shows tracking even when CP is down.

marnotom!

·Aug 7, 2026 at 2:31 PM

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Do you get the Canada Post tracking information when you check the tracking on the websites for the other countries’ postal systems?

john_koenig99

OPAug 7, 2026 at 3:27 PM

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I just get the outdated info. I've noticed that ParcelsApp is usually more accurate and up to date.

marnotom!

·Aug 7, 2026 at 9:28 PM

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For what it’s worth, I checked the only two tracking codes that I have cached in Parcelsapp right now. One’s a DHL Express shipment and the other is a UPS Express Saver shipment. I didn’t get error messages for either one.

john_koenig99

OPAug 7, 2026 at 9:59 PM

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Yeah, I think it was a CP issue. I just checked them on PApp and they are tracking fine.