Purchased a laptop and received an older variant of it (different configuration) | Buying

fury_sauce · 2024-10-25T23:33:31.977000Z

Hello everyone, As a buyer (Canada) I recently purchased a laptop (certified refurbished) so it got shipped via the ebay international shipping process. Upon receiving it, right away i noticed the laptop was (cosmetically) not really "new" and has some chips here and there and got knocked in corners (poor packaging), technicially not what i expected a certified refubished unit be and it did had a "refurbished" sticker by the manufacturer on the back so not sure how genuine refurbished laptops are these days. The important issue is that, the unit i received was NOT the configuration i ordered and completely different from the advertisied by the seller page, I immediately contacted him and haven't got any response (same-day) so i went right away and requested a return/refund. Ebay automatically provided me with a return shipping label, so i shipped it out the following day.Seller finally responded back saying maybe it was swapped during the international hub process and asked if i had a package, that was the last message i received from them after replying that i am returning this.The package was dropped off on a friday (received the product on thursday) and carrier shipped it out on the following monday, it successfully been received/returned on tuesday (at the international shipping hub). My question is: I selected "Wrong Item" for reason of the return and provided images (of the damage) and BIOS information to show the configuration was completely different. I realized i could have just selected "item not as describred" but i was panicking and frankly stressed out with the situation so i figured wrong item would make more sense, would this cause a problem? It's been three days, and I am still stuck at "Your item is being inspected by the seller and you should receive a refund soon" and when checking the details of the order, it says "The item's been deliveredYou can expect a refund within 5 to 7 business days" Pretty disappointed and frustrated with the situation, especially since seller had a 97.5% positive rating. I'm just confused—why did this happen? If it was a certified refurbished item, shouldn't it have been clear what was being shipped out? Did i do the right thing? Any assurance on this would greatly be appreciated, thank you!

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Purchased a laptop and received an older variant of it (different configuration) | Buying | eBay Canada EN