purchsed a refurbished item that is cosmetically damaged | Buying

caraphoto · 2023-02-24T00:22:09.802000Z

Hey allI recently purchased a refurbished Miele vacuum and it arrived with considerable cosmetic damage. I had it replaced and the same issue but with less damage. They are now telling me I have to expect some damage as it is refurbished but from what I see Ebay's policy is that it is "like new". They are offering a refund but I want what I bought and paid for. Do I have any recourse? They should not be allowed to continue to sell these vacuums claiming they are going to be in as new condition and then telling buyers they should expect cosmetic damage.

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purchsed a refurbished item that is cosmetically damaged | Buying | eBay Canada EN