Received wrong plants, refund refused, and eBay case expired before I could discover the issue nee | Buying

ontarioco_71 · 2025-11-25T16:38:10.967000Z

Hello everyone,I need some help and guidance regarding a difficult situation on eBay.I purchased two rose plants. The listing showed specific premium varieties, but what I received were completely different and very cheap common roses not what was advertised.The main problem is this:You cannot immediately know what type of rose you received.Plants need time to grow and bloom, and only then you can see if the seller sent the correct variety or not.Because of that, the eBay return window closed before I had the chance to realize that the plants were not the correct type.By the time the plants grew enough for me to identify them, the “Return” or “Open a Case” option was already gone.When I contacted the seller, they refused to solve the issue and offered only a partial refund, even though the items are clearly not as described.I contacted eBay support several times (phone and chat), but I haven’t received any real help. Right now I feel stuck between a dishonest seller and a system that doesn’t allow me to open a case because the problem became visible only after time passed.Has anyone experienced something similar?Is there any way to escalate a case like this when the return window expired before the issue could be discovered?I have full proof, photos and screenshots showing that the plants I received are not the same as what was advertised.Any advice would be greatly appreciated. Thank you.

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Received wrong plants, refund refused, and eBay case expired before I could discover the issue nee | Buying | eBay Canada EN