Seller accept return but selected he can't provide label
Summary: simplynightbird purchased a trading card on eBay that was described as near mint, but it arrived with a hidden defect. They opened a case with eBay, expecting the seller to refund or provide a return label. The seller accepted the return but opted not to provide a shipping label, leaving the buyer unsure of how to proceed. pjcdn2005 suggested that if the seller is outside Canada, they can use goshippo.com for a Canada Post label or refund the label cost by PayPal. They advised not to pay for return postage themselves as eBay won't refund it. simplynightbird mentioned that their attempts to contact the seller, asking them to provide a return label, have been ignored. femmefan1946 recommended notifying eBay about the situation to ensure the refund process continues.
I bought a cheap item (trading card) and once again on eBay i received it with hidden defect/damage (severe bent hidden, sold as near mint). I opened an item not as described case describing everything with photos. I personally expected the seller to assume his mistake and refund, it's a under $10 item. He accepted the return. At the cost it's strange but i don't mind about returning it if it's what he want, the problem is that he selected that he can't provide a label
I should not have to work for his mistake/negligence to not properly inspect or dishonesty to sell damaged items as near mint
What i'm supposed to do here? Don't sellers are supposed to provide a label?
femmefan1946
·3 years agoI did send pictures of the damage and wrote i could provide more if needed. The seller ignored the message i wrote in the case. He accepted the return, selected as option he cannot provide a label, and did not said a word... I sent him a message that he need to provide a label if he want me to return but at the moment he still again ignore my message
Let eBay know that you have not received the return shipping.
Yes, they should already know but....
You will be refunded by eBay who will then collect their money from the seller.
pjcdn2005
·3 years agoIf the seller is outside of Canada they can buy a Canada Post label through goshippo.com. Or They will have to send you the money for the label. Let them know how much it will be for a label with Canada Post using tracking. If you both have Paypal they can send the money that way. If it is to the US the least expensive is Tracked Packet. 100 grams or under is $16.22 so the seller may be better off just refunding you. Did you send them a picture of damages on the card? That might convince them to refund you.
If they are in Canada they can get a return label at Canada Post or through Shippo.
If they don't reply with a label in a few days contact customer service on chat via the help and support link at the top of the page. Or you can contact them on ebay Facebook or ebay Twitter by sending a private message. Do not pay for your own postage as ebay will not refund the postage and have no way of requiring the seller to do so.
simplynightbird
OP3 years agoI did send pictures of the damage and wrote i could provide more if needed. The seller ignored the message i wrote in the case. He accepted the return, selected as option he cannot provide a label, and did not said a word... I sent him a message that he need to provide a label if he want me to return but at the moment he still again ignore my message