Seller listed free shipping but is charging COD when the item is recieved.
This seller importscds-ca, is listing free shipping, but according to all the negative feedback he is charging a COD. I stupidly didn't look at the feedback till after and I dont want to get dinged by this. He already refused to cancel. What is the best recourse here? This seems like a clear misadvertising and also a way for him not to pay ebay the % on shipping.
12 comments
flipistics
·6 months agoYou should probably contact eBay so at least they have a record of it before you decide what to do if it happens. You may end up having to do a chargeback, but hopefully eBay will give better guidance as I'm not sure if that might affect your selling account.
ypdc_dennis
·6 months agoIf importcds-ca is shipping the product from outside Canada the "COD" is from the customs (taxes+duty+handling fee) process rather than something direct from the seller.
The seller's feedback does indicate that they are based in the USA.
If your shipment is less than $40 (and made in CA/US/MX) there should be no extra charge.
neodragonknight
OP6 months agoUnfortunately thats not the case, there is a clear difference between taxes/duties and COD. People have posted their reciepts and it clearly stats COD remittance and not Taxes or Duties.
marnotom!
·6 months agoAre you able to post a link to where these receipts are posted?
I’m wondering if these have been labelled COD rather than tax and processing charges because the taxes were actually fronted by the carrier or a third party and the recipient was billed for repayment.
neodragonknight
OP6 months agoThey are posted on his feedback profile by people that have been hit by it.
marnotom!
·6 months agoThanks. I did check the seller's feedback earlier but for whatever reason I glossed over the ones where a picture had been attached.
The bottom of the mailing label gives a breakdown of the COD charge: "X" amount is for taxes, and seven bucks and change is for handling.
These are not COD shipping charges.
neodragonknight
OP6 months agoGot the package, it is a CoD on the carrier, ePost Global (one star on google). It is clearly different then tax and duties. So to break is down. Advertised as free shipping. Seller ships via ePost Global, probablly pays the shipping to their hub. ePost Global ships to Canada, then hands off to Canada Post and asks them to CoD for the second leg of the journey ontop of taxes and duties. So in the end, it is not free shipping because the Carrier they use charges the buyer for the second leg of the journey which is **bleep**py, and the seller should be aware of this. They try to hide it, and like the responses here, people assume it is only duties being charged. It is COD shipping charges, it just doesn't go to the seller but their carrier.
john_koenig99
·6 months agoWell, that's really a new one to me. I've never, ever received a package via CP that had a COD charge (save for custom brokerage/duty/taxes).
I would've refused the delivery.
marnotom!
·6 months agoSorry, but you and the buyers who have posted negative feedback about these charges are absolutely wrong about them being shipping charges. COD simply means “charge on delivery.” CODs can be for any number of things. In this case they are for taxes owing on the shipment and a charge to collect and remit those taxes. It states right on the bottom of the mailing labels that were attached to the feedback comments what those charges are for and that charge breakdown is likely on the mailing label for your purchase as well.
Feel free to post a pic of the entire mailing label if you wish.