Seller not providing tracking number on item already shipped saying it is a delay with the courier
Summary: jerh.to.ln3jyqqrqi shares their frustration with a seller on eBay about a phone ordered during a Father's Day event using a coupon. While the first phone arrived promptly, the second phone's tracking information has not been provided, and the seller's communication has been unsatisfactory. reallynicestamps advises jerh.to.ln3jyqqrqi to utilize eBay's Money Back Guarantee (MBG) if the estimated delivery date has passed and no delivery confirmation is provided. However, jerh.to.ln3jyqqrqi expresses concern about losing the discounted price and faces hurdles with the MBG, noting it claims they are no longer covered. marnotom! reminds them that MBG does not apply to the first phone's pricing. reallynicestamps clarifies that the MBG is valid for 30 days after the estimated delivery date. Meanwhile, ypdc_dennis asks if the second phone was purchased via eBay, adding to the conversation.
So, I bought a phone from this company which was ebay Refurbished guaranteed and it arrived on time in like 2 business days.
For the fathers day event there was a coupon so I bought the exact same phone and when I asked about why there is no tracking number at first they said it would be provided within 24 hours then I ask again 4 days later on why it hasn't arrived yet and where is the tracking they say these exact words as the whole message:
"hi,
we will reach out with carrier ."
This was my response twice whenever I ask for a tracking number as it should have been made with the shipping label making me think is this phone even shipped.. they also respond every 24 hours so getting support is very lackluster here.
It has been 2 weeks and the phone is still stuck on shipped is there anything I can do as I want the phone, but after going through their feedback it seems because I used the coupon this phone is probably not shipped.
I may be delusional here, but is there a way to refund the first phone I got and say I got it as the second order because these sellers are not helping with anything..
ypdc_dennis
·2 years agoDid you buy the second phone through ebay ?
reallynicestamps
·2 years agoEBay gave you a window for the estimated delivery?
If the last estimated date for delivery has passed, you can open a Claim under the Money Back Guarantee.
If the seller cannot prove delivery (not shipping, Delivery) you will be refunded.
The seller is not being helpful, so ignore him.
Go to the MBG.
jerh.to.ln3jyqqrqi
OP2 years agoThe estimated delivery date has passed, but I think this is what the seller wants as since I bought the second phone for cheaper they have not actually shipped it and declared they shipped it. So, I would refund it and lose my discounted price.
Also the open a Claim under the Money Back Guarantee. for some reason it tells me that
You are no longer covered by eBay Money Back Guarantee
is there some other way to solve this or do I have to refund with my credit card company.
marnotom!
·2 years agoAre you trying to get a refund for your first phone? That's not how the Money Back Guarantee works. It's not a "price protection" scheme.
reallynicestamps
·2 years ago@jerh.to.ln3jyqqrqi
The Money Back Gaurantee is in place for 30 days after the last estimated date for delivery.
If you are getting that message more than 30 days have passed.