seller only refunded cost of item for item not as described
Summary: jaggedlilthrills shared an experience of purchasing shoes from the US and encountering an issue with the colour not matching the listing pictures. They initially received a refund only for the item cost and not the shipping, prompting them to escalate the case to obtain the full refund. Fortunately, they later received the shipping refund as well and shared their relief about it. rocketscollectibles added that sellers are generally required to fully refund in item not as described (INAD) cases unless a partial refund is agreed upon by the buyer.
I live in Canada and I bought a pair of shoes from the US for ~$20CAD + ~$30CAD shipping. When they arrived, the colour wasn't the same at all. The pictures shown in the listing were MUCH lighter, and if I had known the true colour of the shoe I would not have purchased it. I contacted the seller for a refund and they agreed. I opened my case for item not as described and the seller only refunded me the cost of the item. I just escalated the case by asking for a refund for the shipping. Do you think this case will be eligible for that? I'm willing to ship back the shoes if I'm provided a prepaid shipping label, though I'm pretty sure it would be cheaper to just refund me the shipping cost. As a new seller I really try to edit my photos to be as true to colour as possible, or describe it properly if my camera can't capture a colour right. Anyways take a look at these photos LOL it's egregious. The top is the shoes in the listing and the bottom is what I received.
rocketscollectibles
·3 years agoIn rules sellers must fully refund in INAD cases. Unless they offer a partial refund into the case as a solution and you accepted it.
jaggedlilthrills
OP3 years agoOh, nevermind, I just got the shipping refund 😅. I couldn't find information about this specific circumstance so I guess I will keep it up / I don't even know how to delete one of these posts, lol.