Seller sent item through DHL and incurred huge handling fees | Buying

towa-7019 · 2021-03-15T02:52:13.915000Z

So I recently purchased an item from a seller based in Japan. The item listing wrote that the item will be sent through EMS or registered air, which is the reason I bought from the seller as they are usually hassle-free. The seller however, chose to send the item through DHL without letting me know, and I received an email that I need to pay 22 dollars in duty and "fees" to get my item. The item was worth 65 dollars. This is entirely unreasonable and I would have avoided this seller if I knew they use DHL, and upon contacting the seller I was told to "please pay the fees to receive my item". Ebay deemed a refund is not possible because the item appears to be stuck in customs awaiting pick-up. What should I do in this situation, maybe I should just take my medicine and avoid this seller at all cost in the future?

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Seller sent item through DHL and incurred huge handling fees | Buying | eBay Canada EN